To seek and maintain full-time or part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Branch Manager - AVP
US Bank National Association
2005.08 - 2024.08
Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Maintained friendly and professional customer interactions.
Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
Complied with regulatory guidelines and requirements.
Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
Consulted customers to boost product sales and services.
Examined customer loan applications for loan approvals and denials.
Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
Education
High School Diploma -
Bernalillo High School
Bernalillo, NM
Skills
Branch Operations Management
Customer Service
Customer Relationships
Excellent time management skills
Excellent work ethic
Coaching and Mentoring
Client Relationship Management
Employee Development
Cash Handling
Training and Development
Business Development
Goals and performance
Loans
Loan Documentation
Timeline
Branch Manager - AVP
US Bank National Association
2005.08 - 2024.08
High School Diploma -
Bernalillo High School
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