Veronica Luna
Bakersfield,CA
Summary
Knowledgeable Certified Medical Assistant with exceptional background over 20+ years handling intensive clinical environments. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care.
Overview
2
2
years of professional experience
1
1
Certification
Work History
CMA
Vynca Care
San Francisco, CA
04.2024 - Current
- Answer calls and route all incoming correspondence to the appropriate staff
- Virtual patient rooming and administrative support to Providers
- Requests and obtains patient records
- Corresponds with outside providers as requested
- Plays an active role with the Interdisciplinary team, ensuring all care coordination activities/needs are communicated back to the team
- Supports patients and team members with the use of videoconference technology
- Maintains up-to-date patient health records in the Electronic Medical Record system and Vynca data systems
- Schedules visits for the clinical team
- Creates new charts in the EHR
- Assists with TARS/Authorizations and communication with pharmacies
- Coordinates transportation for patient medical appointments with contracted transportation companies and payers
- Assists in the smooth day to day running of the office
- Other duties as assigned
Medical Assistant II
Clinica Sierra Vista
Bakersfield, CA
09.2022 - 04.2024
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Maintained inventory logs and restocked exam rooms when needed.
- Conducted EKGs , audiograms and other diagnostic tests as requested by the physician.
- Inspected equipment to ensure proper working order prior to use on patients.
- Organized patient charts before each day's clinic sessions began.
- Collected samples from patients for laboratory testing purposes.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Scheduled appointments for patients via phone and in person.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Contacted pharmacies to submit and refill patients' prescriptions and submit Prior Authorizations.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Performed preliminary physical tests to accurately record results in patient history summary.
Medical Assistant
Omni Family Health
Bakersfield, CA
4/22/19 - 9/2/22
- Responsible for managing the autoclave room , Monthly checks for expiration dates or damages on sterilized pouches , autoclave validation and documentation.
- Diabetic foot exams.
- Member of the Medical response Team.
- Responsible for training onboarding Medical Assistants.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to Gynecologist and Obstetrician in performing minor surgical procedures.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Phlebotomy
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Inspected equipment to ensure proper working order prior to use on patients.
- Organized patient charts before each day's clinic sessions began.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Responded to patient callbacks and phone-in prescription refill requests.
- Contacted pharmacies to submit and refill patients' prescriptions.
Medical Assistant
Clinica Sierra Vista
Bakersfield, CA
4/16/18 - 4/1/19
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Incorporated outside records into charts and EHR.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
Private Medical Assistant
Bertha Perez
Greenfield , CA
3/1/2010 - 1/5/2018
- Schedule Doctor and Dental appointment.
- Medication preparation , meal preparation, bathing patient, wound care, glucose check and administer insulin injections.
- light house keeping.
Medical Assistant
Nicolas Nuttall MD
Monterey, CA
3/5/2007 - 1/10/18
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Inspected equipment to ensure proper working order prior to use on patients.
- Organized patient charts before each day's clinic sessions began.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Medical Assistant/Receptionist
Shehab Saddy MD
Monterey, CA
3/6/2006 - 2/23/200
- Entered insurance, demographics and health history into patient database.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Protected patients by observing strict HIPAA guidelines.
- Checked patients in and out for appointments and collected co-payments.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
Medical Assistant
Salud Para La Gente
Watsonville, CA
8/1/2003 - 7/8/2006
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Inspected equipment to ensure proper working order prior to use on patients.
- Organized patient charts before each day's clinic sessions began.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
Medical Assistant
Mee Memorial Hospital Clinic
Greenfield , CA
12/8/01 - 6/20/03
- Administered injections, medications and treatments as directed by the physician.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Scheduled appointments for patients via phone and in person.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Organized charts, documents and supplies to maintain team productivity.
Medical Assistant
ABC Medical Claims
Salinas, CA
9/8/01 - 12/15/01
- schedule appointments
- Submit Medical history to Life insurance
- Phlebotomy and Vital signs
- Lab send outs
- Meet and Greet patients in their Home in a professional Manner.
- Understood and followed oral and written directions.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
CCMA-AC
CCBMA
Santa Maria, CA07-2023
BLS
American Heart Association
Porterville, CA02-2021
Phlebotomist Training Course
Alison
10-2001
Medical Assisting
Center For Employment Training
San Jose 09-2001
GED -
Center For Employment Training
San Jose, CA04-1998
Skills
- Medical Billing
- Phlebotomy
- Data Entry
- Payment Collection
- Inventory Management
- Procedure Assistance
- Patient Scheduling
- HIPAA Compliance
- Medical Terminology
- Patient-Focused Care
- Patient Flow Management
- Indirect Patient Care
- Valid CA Driver's License
- Clinical Documentation
- Pulmonary Function Tests (PFTs)
- ICD-10 Cod
- EMR Updating
- Relationship Building
- Flexible Schedule
- Information Collection
- Call Screening
- Phone and Email Etiquette Fluency
- Vital Sign Monitoring
- Spanish Fluency
- EMR
- Sterilization Techniques
- Sterile Technique
- STD Counseling
- Medical Terminology Proficiency
- Chronic Disease Management
- CPR
- OB/GYN Procedures
- Patient Management
- Professional Bedside Manner
- Patient Bathing
- Calm and Level-Headed Under Duress
- Stocking Supplies
- Immunization Administration
- Communicating With Patient Families
- Patient Assessments
- Wound Care and Irrigation
- Needs Assessments
- Restocking Lab Supplies
- Complex Problem-Solving
- Understands Mobility Assistance Needs
- Medical Equipment Operation
- Insurance Verification
- Medical Records Management
- Specimens Collection and Processing
- Appointment Setting
- Compassionate
- Family Education
- Lab Equipment Calibration
- Patient Care Coordination
- Certified in Basic Life Support (BLS)
- File Management
- Office Equipment Operations
- Professional Demeanor
- Multi-Line Telephone Systems
- Information Protection
- Greeting and Seating Clients
- Positive and Professional
- Multitasking and Prioritization
- Strategic Planning
- Customer Service
Certification
CCMA-AC Cert Number 23308-23
Active to : 7/31/2008
City : Bakersfield CA
Languages
English
Professional
Spanish
Limited
Timeline
CMA
Vynca Care
04.2024 - Current
Medical Assistant II
Clinica Sierra Vista
09.2022 - 04.2024
Medical Assistant
Omni Family Health
4/22/19 - 9/2/22
Medical Assistant
Clinica Sierra Vista
4/16/18 - 4/1/19
Private Medical Assistant
Bertha Perez
3/1/2010 - 1/5/2018
Medical Assistant
Nicolas Nuttall MD
3/5/2007 - 1/10/18
Medical Assistant/Receptionist
Shehab Saddy MD
3/6/2006 - 2/23/200
Medical Assistant
Salud Para La Gente
8/1/2003 - 7/8/2006
Medical Assistant
Mee Memorial Hospital Clinic
12/8/01 - 6/20/03
Medical Assistant
ABC Medical Claims
9/8/01 - 12/15/01
CCMA-AC
CCBMA
BLS
American Heart Association
Phlebotomist Training Course
Alison
Medical Assisting
Center For Employment Training
GED -
Center For Employment Training
CCMA-AC Cert Number 23308-23
Active to : 7/31/2008
City : Bakersfield CA
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