Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Veronica Luna

Rio Rancho,NM

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience

Work History

Customer Relations Manager

Dream Style Remodeling
Albuquerque, NM
05.2022 - Current
  • Follow up on prospective customer requests for information, Generate interest in products, Schedule Project Consultants for remodel estimates
  • Monitored customer service standards to ensure high levels of customer satisfaction.
  • Assisted customers with inquiries via telephone, email, or online chat.
  • Collaborated closely with marketing teams to develop promotional campaigns tailored towards existing customers.
  • Assisted with budgeting, forecasting and tracking of sales performance against goals.
  • Provided administrative support to the sales team including scheduling meetings, preparing presentations and managing email correspondence.

Order Fulfillment Specialist

Holman's USA
Albuquerque, NM
06.2021 - 05.2022
  • Assisted a National Laboratory customer with product selection and order placement.
  • Monitored inventory levels to ensure timely fulfillment of customer orders.
  • Maintained up-to-date knowledge of products, services, pricing, and delivery options.
  • Processed incoming orders accurately and efficiently using Business Central Software
  • Generated reports on order status, sales figures, and other metrics.
  • Inspected all outgoing shipments for quality assurance purposes to meet classified requirements

Leasing Agent

Vistas at Seven Bar Ranch
Albuquerque, NM
12.2019 - 06.2021
  • Greeted prospective tenants, answered questions, and provided tours of the 572- unit property.
  • Advertised available properties through various outlets such as social media and online listings sites.
  • Processed applications by conducting background checks and verifying references.
  • Maintained accurate records of all tenant leases, payments, and occupancy status.
  • Ensured that all applicable laws and regulations were followed in accordance with local housing codes.
  • Assisted in preparing legal documents such as eviction notices when necessary.
  • Performed administrative duties such as filing paperwork and updating databases.

Shipping and Receiving Specialist

Power Ford
Albuquerque, New Mexico
09.2017 - 11.2019
  • Organized storage areas within the warehouse for easy access to products when needed.
  • Updated relevant databases with information concerning orders received or shipped out each day.
  • Ensured that all customer orders were processed correctly and shipped on time.
  • Performed regular audits on inventory levels to ensure accuracy of records.
  • Managed the receiving and shipping of all incoming and outgoing orders, ensuring accuracy in product quantity, quality and condition.
  • Communicated regularly with other departments such as sales, marketing and operations regarding supply chain updates.
  • Supervised a team of warehouse workers to ensure efficient workflow and timely completion of tasks.
  • Coordinated the scheduling of deliveries with customers and vendors.

Education

Some College (No Degree) - General Studies

Central New Mexico Community College
Albuquerque, NM

Certificate - Project Management

University of New Mexico
Albuquerque, NM

Skills

  • Experienced Customer Service Advocate
  • Problem-Solving
  • Strong Work Ethic
  • Detail Oriented
  • CRM and ASN Software
  • Microsoft Office Suite
  • Contract Negotiation
  • Business Central
  • Account Services
  • Workload Management
  • Positive and Professional

References

  • Jonny Wilson (Manager) - Dreamstyle Remodeling, Customer Relations Manager from 2013-2023, Phone # (505) 489-3213
  • Jackie Grossetete - Power Ford, Data Entry, Phone # (505) 917-3344
  • Kandice Brumbelow (Supervisor) - Dreamstyle Remodeling, Team Lead, Phone # (505) 287-0314
  • Trina Torres (Peer) - Dreamstyle Remodeling, Confirmation Specialist, Phone # (505) 267-9687

Timeline

Customer Relations Manager

Dream Style Remodeling
05.2022 - Current

Order Fulfillment Specialist

Holman's USA
06.2021 - 05.2022

Leasing Agent

Vistas at Seven Bar Ranch
12.2019 - 06.2021

Shipping and Receiving Specialist

Power Ford
09.2017 - 11.2019

Some College (No Degree) - General Studies

Central New Mexico Community College

Certificate - Project Management

University of New Mexico

Similar Profiles

CREATE PROFILE