Veronica Lyons

• Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
• Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.

Assist employers with policies, as well as Injured worker with claims.

Billing, OH ID support, file claims for injured workers. As well as EFT for payments. Collect payments from employers as well as chats and email support.

• Implemented age appropriate- daily lesson plans, and activities according to step up to quality standards
• Parent teacher conferences, did all necessary paperwork in classroom, made sure children were safe and followed all state rules.

• Provided a variety of materials and resources for children to explore, manipulate and use, both in learning activities and in imaginative play
• Attended to children's basic needs by feeding them, dressing them, and changing their diapers
• Taught basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills
• Established and enforced rules for behavior, and procedures for maintaining order
• Organized and led activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips.

• Conferred with parents and staff to discuss educational activities and policies, and students' behavioral or learning problems
• Prepared and maintained attendance, activity, planning, accounting, or personnel reports and records for officials and agencies, or direct preparation and maintenance activities
• Set educational standards and goals, and helped establish policies, procedures, and programs to carry them out
• Determined allocations of funds for staff, supplies, materials, and equipment, and authorized purchases
• Recruited, hired, trained, and evaluated primary and supplemental staff, and recommended personnel actions for programs and services.

• I was responsible for a classroom of 8 children
• I assisted with transitions to pre kindergarten
• I was responsible for weekly lesson plans and as well as age appropriate activities.

• Answer incoming calls from customer and process orders through computer to each individual restaurant
• Advertise and promote sales for restaurant.

• Answer incoming calls and process orders from customers through computer as well advertise products and sell them.