Veronica Mackall
Customer Service Rep/Sales-Service/IT
Summary
Organized and proactive Customer Service Specialist thrives on meeting challenging goals and exceeding customer expectations. Highly motivated, independent worker with excellent problem-solving and analytical skills. Motivated individual with experience in customer service, sales and IT. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Customer Service Representative Sales/Service & IT Technician
Athleteks LLC
Plantation, FL
10.2020 - 02.2021
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Determined customer needs and interests to recommend to customers.
- Worked with cross-functional teams to facilitate swift resolution of escalated issues.
- Logged customer data into company CRM system to foster strong account management and rapport.
- Stayed current on company offerings and industry trends.
- Informed customers of promotions to increase sales productivity and volume.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
Customer Service Representative Specialist
HSN
St Petersburg, FL
10.2018 - 01.2019
- Offered advice and assistance to customers, paying attention to special needs or wants
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer telephone calls promptly to avoid on-hold wait times
- Processed customer service orders promptly to increase customer satisfaction.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Managed timely and effective replacement of damaged or missing products.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Customer Service Representative
Chewy Inc
Hollywood, FL
06.2017 - 12.2017
- Place orders for customers/Replacement Orders
- Create accounts for new customers
- Update Credit Card Information
- Educate customers about products and services
Deli Clerk
Kroger Stores
Garland, TX
07.2016 - 10.2016
- I performed varies duties such as:Customer Service (taking phone orders for party trays as well as daily orders) Prepare the daily menu and display item on the hot bed
- Cut varies meats and cheese's for the customers
- Keep cold case cleaned, organized and fully stocked
- My job as a closer consisted of: breaking down the kitchen, wash all the dishes, clean Fryer and Rotisserie, break down and clean hot bed and slicers, sweeping and moping daily.
Full Service Associate
Williams-Sonoma, Inc
The Colony, TX
08.2015 - 01.2016
- Taking customers orders either: Online, or from the Catalog
- For the varies brands of the company such as: William-Sonoma, West Elm, Mark and Graham, Pottery Barn, Pottery Barn Kids, Pottery Barn Teens, Pottery Barn Dorm and Rejuvenation
- Exchange: (for items that may have been damaged or not delivered)
- Returns, Credits back to the customers via on there credit cards or an in store Merchandise Card
- Or as simple as give advice about the many different products that the company had to offer.
- Wedding and Baby Shower registries
- Information to our customers tracking orders/packages through USP, USPS and Fed Ex Follow up/Outbound calls to ensure that the customers issues have been resolved.
Administrative Assistant/Office Manager/Secretary
Moor Electric
San Diego, CA
06.2009 - 08.2014
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled office meetings and client appointments for staff teams.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Created and maintained databases to track and record customer data.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed filing system, entered data and completed other clerical tasks.
- Job screening,Create Time Sheet for employees,all inventory
- Executed record filing system to improve document organization and management.
- Blue print reading as well as doing inventory counts on BluePrints
- Clerical: Typing, Filing, Computer skills-Microsoft, Word, Windows, Excel, PowerPoint
Cashier/Sales Associate
TJ Maxx
Chula Vista, CA
07.2012 - 11.2012
- Greet customers entering and exiting establishment
- Handling all cash and credit card transactions.processing new guest accounts for CC and even the reimbursement process
- And above all maintaining TJMAXX high standard and cleanliness policies.
Customer Service Representative
N.E.X Navy Exchange
San Diego, CA
10.2010 - 03.2011
- Greet all Exchange Customers, taking care of all incoming cash and card transactions for personal cash register
- Taking care to the best of my abilities all customers with returns and law-a-way
- Processing applications and verify eligibility for Military Star credit cards
- Maintain clean and orderly checkout areas
- And lastly
- Maintain financial accounts by processing customer adjustments
- Accomplishments
- I truly enjoyed working for the N.E.X, this was a great experience because I always enjoy working with the customers.The ability to multi-task is so fulling because the the fast past environment that makes it so exciting
- I also enjoy working with others
- Teaching as well as learning from others is what being a team player is all about.
Customer Service Representative
Dial America
San Diego, CA
06.2008 - 01.2009
- Taking all In-bound and Out-bound calls
- Giving Customer support, assisting with billing, question inquiry, and New accounts.
Bartender/Waitress
Rosie O'Grady's
Redford, MI
10.2005 - 02.2007
- Mixing and preparing drinks for customers as well as serving Food,Verifying identification,Maintaining all stock and Inventory for the bar, all cleanliness standards
- Pos systems Knowledge
- And of course above all Assist co-workers with large orders.
Education
High School Diploma -
Cooley High School
Detroit, MI 08.1984 - 06.1988
Psychology. Intercultural Communications & African American History
Southwest Community College
Chula Vista, CA 08.2011 - 05.2015
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Broward College
Skills
Upselling
Product and service sales
Account management
[Letscom/Letsfit] Expertise
Training and Development
Critical Thinking
Drawer management
Cleaning and sanitizing
Spirit, wine and beer expertise
Written and verbal communication
Point of sale operation
Product knowledge
Liquor law compliance
Sales expertise
Order taking
Retail merchandising
Point-of-sale system operation
Receipt and refund issuance
Refund handling
Identification checks
Reports and documents
Customer Relations
Time management skills
Report preparation
Complaint resolution
Technical Support
POS systems expert
Professional telephone demeanor
Timeline
Customer Service Representative Sales/Service & IT Technician
Athleteks LLC
10.2020 - 02.2021
Customer Service Representative Specialist
HSN
10.2018 - 01.2019
Customer Service Representative
Chewy Inc
06.2017 - 12.2017
Deli Clerk
Kroger Stores
07.2016 - 10.2016
Full Service Associate
Williams-Sonoma, Inc
08.2015 - 01.2016
Cashier/Sales Associate
TJ Maxx
07.2012 - 11.2012
Psychology. Intercultural Communications & African American History
Southwest Community College
08.2011 - 05.2015
Customer Service Representative
N.E.X Navy Exchange
10.2010 - 03.2011
Administrative Assistant/Office Manager/Secretary
Moor Electric
06.2009 - 08.2014
Customer Service Representative
Dial America
06.2008 - 01.2009
Bartender/Waitress
Rosie O'Grady's
10.2005 - 02.2007
High School Diploma -
Cooley High School
08.1984 - 06.1988
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Broward College