VERONICA MAESTAS
Technician Level 2
Rio Rancho,nm
Summary
Manufacturing Technician with extensive experience at Intel Corporation, specializing in process improvement and regulatory compliance. Achieved a 15% increase in productivity through enhanced equipment maintenance and troubleshooting. Proven ability to lead teams while maintaining safety and quality standards. OSHA-trained and skilled in advanced manufacturing machinery, quality control, and lean manufacturing principles.
Overview
28
28
years of professional experience
Work History
Manufacturing Technician
Intel Corporation
Rio Rancho, NM
09.2023 - 07.2025
- Provided input into process improvements that increased productivity or reduced costs.
- Ensured compliance with industry standards and regulations.
- Followed detailed instructions from engineering personnel during production runs.
- Collaborated with team members to achieve daily production goals.
- Maintained a clean work area by disposing of waste materials properly.
- Adjusted, maintained, and repaired various types of manufacturing equipment.
- Calibrated measuring devices such as micrometers, calipers.
- Assisted with troubleshooting issues related to the manufacture of products.
- Performed preventative maintenance on manufacturing equipment and machinery.
- Analyzed data from production logs in order to identify areas needing improvement.
- Trained new employees on proper use of machinery and safety protocols.
- Ensured compliance with all safety regulations while operating machinery.
- Performed machine set-up activities prior to start up of production run.
- Adhered to applicable regulations, policies and procedures for safety and environmental compliance.
Senior Customer Service Specialist
Verizon Wireless
Albuquerque, New Mexico
11.2011 - 09.2023
- Resolved equipment and system access issues using advanced communications technology.
- Executed troubleshooting, installation, and configuration of electronic devices.
- Conducted system analysis and testing to identify technical inefficiencies.
- Managed customer service applications to uphold privacy, quality, and integrity.
- Collaborated with diverse teams to achieve objectives and resolve product-related challenges.
- Performed comprehensive research and data analysis to support strategic planning initiatives.
- Utilized technical expertise to troubleshoot complex problems and implement effective solutions.
Identity Theft Specialist
Intersections Inc
Rio Rancho, New Mexico
09.2004 - 11.2011
- First call resolution assisting customers who have been victims of Identity theft. Contacted affected creditors, Credit Reporting agencies, Banks, FTC BBB and Law enforcement.
- Reviewed accounts based on Credit Reporting agencies.
- Assisted victims with reporting to Proper law enforcement for prosecution.
- Maintained Confidential information. Followed all safety, security procedures and policies protecting Customer Social Security numbers, credit card information. Maintained top security protecting Sensitive personal Information.
Technician Team Leader Fab 7/9 C-4 Fab 11
Intel Corporation
Rio Rancho, New Mexico
03.1997 - 08.2004
- Supported production and manufacturing of Intel Product.
- Member of Emergency Response Team
- Performed production adjustments for employee safety, quality control and productivity.
- Shift lead for Lithography, collaborated with Wet Etch, and plating
- Ensured all employees, equipment, chemicals, and overall quality of production remained in policy. Ensured all employees have been properly trained with Intel and OSHA standards and polices.
Education
GED -
NNMCC
Española, NM05-1994
Skills
- Process improvement and data analysis
- Regulatory compliance
- Equipment maintenance and troubleshooting
- Preventative maintenance
- Technical documentation
- Machine calibration
- Employee training
- Data analysis
- Quality control
- Troubleshooting techniques
- Team collaboration
- Safety protocols
Timeline
Manufacturing Technician
Intel Corporation
09.2023 - 07.2025
Senior Customer Service Specialist
Verizon Wireless
11.2011 - 09.2023
Identity Theft Specialist
Intersections Inc
09.2004 - 11.2011
Technician Team Leader Fab 7/9 C-4 Fab 11
Intel Corporation
03.1997 - 08.2004
GED -
NNMCC
Similar Profiles
Jabeen AbbasiJabeen Abbasi
Module Development Engineer, LTD Lithography at Intel CorporationModule Development Engineer, LTD Lithography at Intel Corporation
KARTHIK KALAIAZHAGANKARTHIK KALAIAZHAGAN
Failure Analysis Engineer at Intel CorporationFailure Analysis Engineer at Intel Corporation
Arnob IslamArnob Islam
Process Integration Development Engineer at Intel CorporationProcess Integration Development Engineer at Intel Corporation
Chiadikaobi NjokuChiadikaobi Njoku
Mfg Systems Software Development Engineer at Intel CorporationMfg Systems Software Development Engineer at Intel Corporation
Michelle ElizondoMichelle Elizondo
Paramedic at Presbyterian Urgent CareParamedic at Presbyterian Urgent Care