Summary
Overview
Work History
Education
Skills
Timeline
Generic

Veronica Maestas

Rio Rancho

Summary

Dynamic maintenance technician with a proven track record at Intel Corporation, excelling in preventive maintenance and mechanical troubleshooting. Recognized for enhancing equipment reliability and operational efficiency through effective problem-solving and documentation. Adept at fostering safety awareness while training team members, contributing to a culture of excellence and compliance.

Organized professional with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record.

Overview

28
28
years of professional experience

Work History

Self Sustaining Maintenance Technician Die Sort

Intel Corporation
09.2024 - Current
  • Conducted routine inspections of equipment and machinery to ensure optimal performance.
  • Assisted in troubleshooting mechanical issues, applying problem-solving skills to minimize downtime.
  • Performed preventive maintenance tasks on production machinery to enhance reliability and efficiency.
  • Utilized diagnostic tools and software for identifying equipment malfunctions and implementing corrective actions.
  • Collaborated with team members to maintain cleanliness and organization within work areas, promoting safety standards.
  • Documented maintenance activities and repairs in tracking systems for accurate record-keeping and compliance.
  • Participated in training programs to learn safety protocols and best practices related to maintenance operations.
  • Adapted quickly to new technologies and processes, contributing to improved efficiency in maintenance tasks.
  • Operated varied hand and power tools to complete repairs.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Followed safety protocols to minimize workplace accidents.
  • Inspected and maintained equipment to keep items in top working condition.
  • Completed weekly, monthly, and annual checklists on equipment to maintain records of scheduled maintenance.
  • Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
  • Improved equipment functionality by conducting regular maintenance checks and repairs.

Customer Service Advocate

Verizon Wireless
11.2011 - 09.2024
  • Resolved customer inquiries efficiently through multiple channels, enhancing overall customer satisfaction.
  • Managed complex issues by coordinating with cross-functional teams to ensure timely resolutions.
  • Developed and implemented streamlined processes for handling customer complaints, improving response time.
  • Trained new hires on company policies and customer service best practices, fostering a collaborative environment.
  • Analyzed customer feedback trends to identify areas for service improvement, driving strategic initiatives.
  • Mentored junior advocates, providing guidance on conflict resolution and effective communication techniques.
  • Created comprehensive reports on customer interactions that informed management decisions and operational improvements.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
  • Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
  • Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
  • Participated in regular performance evaluations, consistently exceeding expectations in key metrics such as first-call resolution rate.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
  • Adapted quickly to changes in company policies or systems, ensuring minimal disruption in service delivery during transitions.
  • Maintained up-to-date knowledge of product and service changes.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Identified and resolved discrepancies and errors in customer accounts.

Identity Theft Specialist

Intersections Inc
09.2004 - 11.2011
  • Developed and implemented strategic initiatives to enhance operational efficiency across departments.
  • Analyzed data trends to identify improvement areas, driving informed decision-making processes.
  • Collaborated with cross-functional teams to streamline workflows and optimize resource allocation.
  • Mentored junior staff on best practices, fostering a culture of continuous learning and development.
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Led quality assurance efforts, maintaining high standards for all products and services.
  • Gathered, organized and input information into digital database.
  • Maintained database systems to track and analyze operational data.
  • Created and managed project plans, timelines and budgets.

Manufacturing Technician

Intel Corporation
03.1997 - 09.2004
  • Operated state-of-the-art fabrication equipment to ensure product quality and adherence to specifications.
  • Collaborated with engineering teams to optimize manufacturing processes and enhance operational efficiency.
  • Conducted routine inspections and maintenance on machinery to prevent downtime and ensure consistent production flow.
  • Trained and mentored junior technicians on equipment operation, safety protocols, and best practices in manufacturing.
  • Ensured compliance with safety regulations, leading initiatives that promoted a culture of safety within the team.
  • Maintained a safe work environment by enforcing safety protocols and conducting routine inspections.
  • Increased overall productivity by training new technicians and providing ongoing support to team members.
  • Recorded and documented all maintenance activities in accordance with company policies and procedures.
  • Performed routine equipment calibration to maintain consistent product quality and adherence to specifications.
  • Enhanced product quality through meticulous monitoring of manufacturing processes and regular equipment maintenance.

Education

GED -

Northern New Mexico Community Collège
Española, NM

Skills

  • Preventive Maintenance
  • Building maintenance
  • Mechanical troubleshooting
  • Troubleshooting skills
  • Safety awareness
  • Equipment installation
  • Tool management
  • Industrial equipment
  • Documentation
  • Project management
  • Codes compliance
  • Problem-solving
  • Reporting and documentation

Timeline

Self Sustaining Maintenance Technician Die Sort

Intel Corporation
09.2024 - Current

Customer Service Advocate

Verizon Wireless
11.2011 - 09.2024

Identity Theft Specialist

Intersections Inc
09.2004 - 11.2011

Manufacturing Technician

Intel Corporation
03.1997 - 09.2004

GED -

Northern New Mexico Community Collège

Similar Profiles

CREATE PROFILE
Veronica Maestas