Veronica Mahelona
Waipahu,HI
Summary
Experienced in logistics and transportation, I am motivated to thrive in a dynamic environment. Adept at swiftly understanding new systems and procedures, my strengths lie in effective communication and problem-solving. Prepared to utilize and enhance organizational and multitasking abilities in the Office Administrative role.
Overview
4
4
years of professional experience
Work History
Dispatcher
Hawaii Protective Association
08.2019 - 03.2021
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
- Advised regarding delays and special circumstances
- Directed dispatching, routing and tracking multiple fleet vehicles
- Proofread and edited documents for accuracy and grammar
- Completed daily logs for management review
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Handed and documented given paychecks to guards.
- Provided a detailed email to office staff at the end of every shift.
- Printed manifest schedule for Matson guards.
- Monitored vehicles and beat supervisors whilst on the road.
- Filled any open shifts from callout's or previous shift works.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Maintained updated and detailed records of calls in physical and electronic database.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
PASHA Receptionist
Hawaii Protective Association
09.2020 - 12.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided employees with paychecks, as well as sign and maintain a log of received pay checks.
- Mail paychecks to employees whilst keeping information confidential.
- Helped customers with check transactions, and provided an invoice.
Dishwasher
Chili's
07.2019 - 08.2019
- Kept kitchen areas neat and clean by removing trash and organized supplies
- Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or dish items used often by kitchen staff
- Scraped, washed and efficiently restacked dishware, utensils and glassware to keep kitchen ready for customer demands
- Followed supervisor instructions to complete tasks on time
- Kept work area clean, dry and free of debris to prevent incidents and accidents
- Worked with chemicals such as detergent, rinse agents and sanitizers to protect customer health
- Cleared, washed and stacked all plates, dining utensils and trays quickly and without breaking
- Inspected dishwashing equipment and reported issues to supervisor
- Adjusted water to correct temperature for optimum cleaning, rinsing and sanitizing
- Increased machine efficiency by scraping and pre-washing dishes
Cashier
Wendy's
06.2019 - 07.2019
- Worked closely with shift manager to solve problems and handle customer concerns
- Restocked and organized merchandise in front lanes
- Addressed customer needs and made product recommendations to increase sale
- Helped customers complete purchases, locate items and join reward programs
- Welcomed customers and helped determine their needs
- Greeted customers entering store and responded promptly to customer needs
Dispatcher
Hawaii Protective Association
01.2018 - 04.2018
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
- Advised regarding delays and special circumstances
- Maintained updated and detailed records of calls in physical and electronic database
- Directed dispatching, routing and tracking multiple fleet vehicles
- Proofread and edited documents for accuracy and grammar
- Completed daily logs for management review
- Followed detailed directions from management to complete daily paperwork and computer data entry
Clerk
Human Services Department
06.2017 - 08.2017
- Produced high-quality communication for internal and external use
- Maintained filing system and organized customer documents for easy retrieval of information
- Processed documents and materials to disseminate information to appropriate parties
Education
High school diploma -
Nanakuli High & Intermediate School
Nānākuli, HI05.2017
Skills
- Decision-making
- Active listening
- Attention to detail
- Time management
- Dispatching procedures
- Dispatch software
- Updating logs
- Organization skills
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Scheduling
- Mail handling
- Multi-line telephone operation
- Clerical support
- Professional demeanor
- Typing speed
Timeline
PASHA Receptionist
Hawaii Protective Association
09.2020 - 12.2020
Dispatcher
Hawaii Protective Association
08.2019 - 03.2021
Dishwasher
Chili's
07.2019 - 08.2019
Cashier
Wendy's
06.2019 - 07.2019
Dispatcher
Hawaii Protective Association
01.2018 - 04.2018
Clerk
Human Services Department
06.2017 - 08.2017
High school diploma -
Nanakuli High & Intermediate School
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