Veronica Mahilum
San Bernardino,CA
Summary
AREA MANAGER
Diligent Retail/Restaurant manager well-versed in accurately coordinating purchase orders, requisitions and customer service. Experienced in working with Engineering, IT and purchasing department and keeping documentation up-to-date for optimal record keeping.
Detail-oriented manager with 20+ years of Restaurant/Retail experience. Expert in operations with training in Microsoft and Internet browsers. Resourceful worker skilled at organizing processes for increased productivity.
Overview
18
18
years of professional experience
Work History
Warehouse Associate Team
Amazon
Fontana, CA
11.2019 - Current
- Fulfillment Center – Work inside Amazon warehouse, prepping and receiving customer orders.
- PREP-IXD average unit increased by 1,000- RANK at 95%
- Warehouse Problem Solver.
Purchasing Assistant
Avalon Building & Maintenance [USA, California]
San Bernardino, CA
09.2017 - Current
- Arranged movement of supplies from warehouse to specific account.
- Surf supplies online and asked for quotes to determine best possible pricing for materials purchasing.
- Kept meticulous records of all orders in computer system using Excel.
- Implemented policies to reduce cost and eliminate waste.
- Managed supplies inventories and placed orders when product levels were running low.
- Transported supplies to customer locations within 24hours.
Restaurant Manager/Department Manager
CMJK Enterprises Inc. (McDonald's Restaurant)
San Bernardino, CA
04.2011 - Current
- Delivered in-depth training to workers/ managers in food preparation / running shift and customer-facing roles to promote strong team performance.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Strategically developed effective marketing plans to increase yearly sales comparable by 8% and profit after cost by 2% while managing controllable.
- Correctly calculated inventory and ordered appropriate supplies.
- Effectively managed labor, including completion of proper paperwork for new hires and terminations.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Promoted business through participation in and sponsorship of community events, including MC Teachers' Night Event.
- Carefully interviewed, selected, trained and supervised staff.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
LEASING MANAGER
Super Shopping Market Inc. (SSMI-Head Office)
Pasay City, Manila, Philippines
03.2010 - 04.2011
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal requirements.
- Administered operations to handle needs of more than 400 tenants across 22 Super Center Malls.
- Created and submitted daily reports on leasing activities.
- Collected, completed and processed lease applications.
- Explained terms of lease and amounts to be paid to tenants.
- Trained leasing professionals on regulatory requirements, company policies and office procedures.
- Boosted occupancy 10% by leveraging market knowledge and successful promotional strategies.
- Compiled maintenance and repair requests for submission to Engineering department and reached out to local contractors for bid proposals.
- Worked with Business Development for more building projects.
SELLING/ MARKETING MANAGER (BUYER)
Makro Philippines, Inc. (Whole Sale Store)
Makati City, Manila, Philippines
11.2007 - 03.2010
- Trained team members in successful strategies to meet operational and sales targets.
- Trained new employees on proper protocols and customer service standards.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Coordinated weekly conferences with store associates to communicate sales and customer service goals.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Managed all aspects of store operations, including organization, maintenance and purchasing functions.
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
- Implemented daily inventory to highly theft items and correcting it in system to reduce overall shrinkage levels to less than 5%.
- Reduced shrinkage from 30% to 10% by closely monitoring inventory and security procedures.
- Mentored 100-member sales team in applying effective sales techniques and delivering top-notch customer service.
- Helped Restaurant, Hotel and Catering needs, recommended alternatives and provided solutions for various business issues.
- Examined merchandise to verify correct pricing and attractive displays.
- Increased sales growth 8% by placing higher ticket items near checkout and ear display.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Education
Bachelor of Science - Marketing Management
Philippine School of Business Administration
Philippines, Manila04.1996
Associate of Science - Computer Science
University of City of Manila
Philippines, Manila06.1993
Skills
- Operations
- Product and service sales
- Inventory management
- Retail merchandising
- Order management
- Purchasing
- Budgeting
- Purchase Needs Determination
- Pricing Structures
- Systems and software
Timeline
Warehouse Associate Team
Amazon
11.2019 - Current
Purchasing Assistant
Avalon Building & Maintenance [USA, California]
09.2017 - Current
Restaurant Manager/Department Manager
CMJK Enterprises Inc. (McDonald's Restaurant)
04.2011 - Current
LEASING MANAGER
Super Shopping Market Inc. (SSMI-Head Office)
03.2010 - 04.2011
SELLING/ MARKETING MANAGER (BUYER)
Makro Philippines, Inc. (Whole Sale Store)
11.2007 - 03.2010
Bachelor of Science - Marketing Management
Philippine School of Business Administration
Associate of Science - Computer Science
University of City of Manila
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