Veronica Maldonado
The Bronx,NY
Summary
Proven leader in enhancing operational efficiency and customer satisfaction at Kohls Department Store, adept at merchandise planning and fostering team collaboration. Leveraged pricing strategies and excellent communication to boost sales growth and streamline case management, ensuring compliance and promoting client self-sufficiency.
Overview
6
6
years of professional experience
Work History
Merchandising Supervisor
Kohls Department Store
03.2023 - 05.2024
- Enhanced merchandising strategies by conducting comprehensive market research and competitor analysis.
- Streamlined inventory management processes for improved product availability and reduced stockouts.
- Led the implementation of visual merchandising concepts, resulting in increased customer engagement and sales growth.
- Trained and mentored junior staff members, fostering a collaborative work environment focused on team success.
- Conducted regular audits of merchandising activities to maintain compliance with company policies and industry best practices.
- Assessed areas of service concern and developed improvement plans.
Housing Case Manager
Cluster Community Services
05.2018 - 12.2022
- Improved client housing stability by developing individualized case management plans and providing ongoing support. Made Referrals to Department of Social Services for public assistance, rent assistance, and Homeless services and other agencies as needed.
- Increased client satisfaction levels by consistently providing compassionate, culturally sensitive support throughout the housing process.
- Enhanced client self-sufficiency through the coordination of relevant community resources and services.
- Reduced homelessness rates in the community by successfully placing clients in permanent, affordable housing options.
- Streamlined case management processes for increased efficiency and effectiveness with thorough documentation practices.
- Promoted a positive work environment by collaborating effectively with colleagues, sharing knowledge, and offering assistance when needed.
- Ensured program compliance with federal, state, and local regulations through diligent monitoring of policies and procedures.
- Conducted interviews of customers applying for rental arrears
- Facilitated workshops on financial literacy, tenant rights, and other topics relevant to successful independent living for clients transitioning into stable housing situations.
- Maintained up-to-date knowledge of best practices in homeless service provision through continuous professional development opportunities such as trainings or conferences attended regularly.
- Assisted patients in accessing housing, financial assistance and other community resources.
- Conducted in-home visits to provide
- Conducted in-home visits to provide supportive services.
Education
Criminal Justice
Mercy College
Dobbs Ferry, NYSkills
- Pricing strategy
- Merchandise planning
- Promotional strategies
- Stock replenishment
- Housing Assessment
- Client Advocacy
- Client Needs Assessment
- Managing records
- Excellent Communication
- Word Processing
- Attention to Detail
Languages
Spanish
Native or Bilingual
Timeline
Merchandising Supervisor
Kohls Department Store
03.2023 - 05.2024
Housing Case Manager
Cluster Community Services
05.2018 - 12.2022
Criminal Justice
Mercy College
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