Veronica Ivonne Mansilla Cortez

Work History

Cardinal Health

01.2024 - Current

Collaborated with team members to ensure timely completion of orders during peak demand periods.
Excellent communication skills, both verbal and written.
Reduced order processing time with the use of RF scanning equipment and inventory management software.
Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
Optimized order fulfillment processes by regularly communicating with supervisors on any process improvements or issues encountered during daily tasks.
Performed proper lifting and handling techniques to maintain safe working environment.
Contributed to overall warehouse efficiency by assisting in other areas such as receiving, stocking, or shipping when required.
Exceeded company expectations for order fulfillment speed and accuracy, consistently meeting or surpassing performance metrics.
Built pallets and positioned orders on loading dock to safely pile and ship goods.
Maintained a clean, safe work environment by complying with established safety procedures and guidelines.
Demonstrated versatility within the warehouse workforce by cross-training in multiple roles beyond order picking responsibilities.

IGT Solutions

05.2022 - 10.2023

Organized work to meet demanding production goals.
Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
Ensured accurate product labeling, reducing instances of customer dissatisfaction due to mismarked items.
Participated in continuous improvement initiatives, implementing best practices to enhance overall efficiency.
Managed inventory levels to prevent production delays.
Reduced waste in the production process by monitoring materials usage and adjusting procedures accordingly.
Supported new staff, facilitating quicker adaptation to production environment.
Adapted quickly to changes in production schedules, ensuring flexibility in operations.

Walmart

11.2016 - 04.2022

Handled returns or exchanges quickly and courteously, minimizing any potential negative impact on customer satisfaction levels.
Consistently met performance metrics while adhering to quality standards set by the company.
Managed high call volumes effectively, maintaining professionalism and providing timely assistance.
Maintained up-to-date knowledge of industry trends and competitor offerings in order to provide informed recommendations tailored to individual customer needs.
Developed rapport with customers through active listening and empathetic communication, fostering long-term relationships.
Assisted customers in finding the best solutions to their needs, resulting in increased loyalty and repeat business.
Addressed escalated customer issues calmly and professionally, leading to satisfactory resolutions for all parties involved.
Streamlined service processes for better response times and improved overall customer experiences.
Enhanced customer satisfaction by efficiently addressing and resolving various inquiries and concerns.

Stryker

10.2013 - 11.2016

Followed safety procedures and guidelines to maintain safe working environments.
Used equipment properly to avoid workplace hazards or injuries.
Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
Resolved issues quickly to maintain productivity goals.
Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
Assisted in training new employees on production processes, ensuring a seamless integration into the team.
Volunteered for additional assignments during peak work periods to keep tasks on schedule.
Assisted in development of new production techniques, leading to more efficient processes.

Gaylord Palms Resort

09.2011 - 07.2013

Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.

Bravo Supermarket Flamingo

03.2009 - 08.2011

Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Restocked and organized merchandise in front lanes.
Helped customers complete purchases, locate items, and join reward programs.
Assisted customers with returns, refunds and resolving transaction issues.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Stocked, tagged and displayed merchandise as required.
Resolved customer complaints professionally, leading to improved customer relations and loyalty.