Vincent Manuel
Rosenberg,TX
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Cross Country/Track and Field Coach
Centenary College of Louisiana Athletics
Shreveport, Louisiana
10.2022 - Current
- Develop physical, life, and mental skills in young athletes to ensure comprehensive personal growth
- Engage in recruitment of student-athletes, focusing on both their athletic and academic potential
- Prepare individuals for future challenges beyond athletic practice and competition, emphasizing life readiness
Third Party Remote Customer Service Representative
NTT DATA INC.
Lincoln, NE
05.2021 - 10.2022
- Provided comprehensive support to incoming callers regarding a range of insurance products including whole and term life policies, annuities, and credit card policy payments
- Managed sensitive tasks such as notification of death processing and void check procedures with attention to detail and empathy
- Executed efficient processing of policy payments, ensuring accuracy and timely completion of transactions
Referral Coder Coordinator/Scheduler
JenCare
03.2020 - 10.2022
- Coordinated and processed patient referrals, ensuring precision, detail, and accuracy through to completion
- Prioritized High Priority Patients (HPP) for scheduling with Primary Care Physicians, expedited referrals over 5 days, and maintained thorough documentation of patient notifications and appointments
- Managed the scheduling logistics for both inpatient and outpatient elective procedures utilizing the HITS tool, and ensured rescheduling and communication of missed external appointments to physicians/clinicians
- Participated in Super Huddle meetings, delivering updates on high-priority patient referrals and effectively handled referral-based inquiries for the Primary Care Physicians panel
Education
Bachelor of Arts - Criminal Justice,Business Administration
Loyola University New Orleans
New Orleans, Louisiana05.2017
Skills
- Performance Analysis
- Motivational Techniques
- Strength training
- Individualized Coaching
- Team Management
- Endurance building
Certification
- Level 1 USATF Track & Field Certified Coach
- Strength & Conditioning Certified, U.S. Track & Field and Cross-Country Coaches Association
Timeline
Assistant Cross Country/Track and Field Coach
Centenary College of Louisiana Athletics
10.2022 - Current
Third Party Remote Customer Service Representative
NTT DATA INC.
05.2021 - 10.2022
Referral Coder Coordinator/Scheduler
JenCare
03.2020 - 10.2022
- Level 1 USATF Track & Field Certified Coach
- Strength & Conditioning Certified, U.S. Track & Field and Cross-Country Coaches Association
Bachelor of Arts - Criminal Justice,Business Administration
Loyola University New Orleans
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