Veronica Marshall
Montgomery,United States
Summary
Proactive Clinical Coordinator excited to transition into a new position where superb leadership and clinical coordination abilities can be utilized. Skilled in task delegation, staff recruitment and scheduling. Committed to ensuring staff is compliant with all safety and health standards and protocols.
Overview
25
25
years of professional experience
Work History
Clinical Coordinator
Baptist Medical Center
08.2012 - Current
- Duties, Accomplishments and Related Skills:
- Serve as a principle liaison between emergency services, surgical services, finance, physicians, utilization review and medical records to ensure appropriated bed placement is assigned patient care needs are met, and treatment plans are executed at the appropriate level of the continuum of care
- Work closely with Psych Central Intake around questions or concerns for prospects needs
- Triage all incoming admissions needs including COVID+
- Work closely with designated COVID Global Support Specialist /Coordinator on new and existing COVID+ cases
- Directly involved in any patient care complaints stemming from clinical or regulator concerns; working to deescalate the situation, while seeking resolution
- Handle any COVID concerns that occur after hours, including PUI determination, contact tracing, and follow up phone calls necessary with these situations
- Assign task to oncoming nurse as necessary
- Report out to all clinical staff at the end of shift
- Assign patient to Capacity Management bed board
Case Manager
Kindred Hospice
10.2018 - 04.2022
- Duties, Accomplishments and Related Skills:
- Collaborated with physicians and other professionals to plan care
- Bi-weekly visits to evaluate patient's condition
- Provided support and comfort according to individuals patient's needs
- Helped in administering medication
- Performed on-site supervisory and teaching visits for the evaluation of professional and paraprofessional staff on assigned provided follow-up to the Agency Management..
- Helped relatives cope with upcoming loss and provide post-mortem support
- Documented of Homecare Homebase EMR
Case Manager
Baptist Home Health
08.2010 - 12.2012
- Duties, Accomplishments and Related Skills:
- Coordinated all aspects of the patients home care, interacted with other disciplines as needed and provided professional care to the patients as indicated by agency policies, state and federal regulations
- Determined patient's eligibility for home care services and developed the plan of care to be followed
- Performed the admission visit (OASIS) to the patient in the home
- Evaluated/assisted in evaluation of appropriateness of plan of care and revised on an ongoing basis with communication to all other disciplines
- Managed and educated Home Health aides and LPNS performance in implementing nursing services
- Implemented a realistic individualized plan of care (Physician Plan of Care and Home Health Aides Plan of
- Care) for each patient evaluated and revised this plan as necessary.
CCU Charge Nurse
Baptist Medical Center
01.2007 - 07.2010
- Duties, Accomplishments and Related Skills:
- Served as staff nurse caring for patients with acute illness, including congestive heart failure, acute hypertension, acute myocardial infarction, and respiratory failure
- Performed EKG and specimen collection according to policy and procedure
- Administered medications and treatment per hospital standard and without error
- Revised a plan of care as patient's condition and needs change and as input from other health care providers and family members is received.
Staff Nurse CCU
Jackson Hospital
06.1999 - 09.2006
- Duties, Accomplishments and Related Skills:
- Assessed and reassessed patients as needed per policy standard and developed a plan of care that was consistent with the medical and nursing diagnoses
- Documented crisis situations before end of shift including patient condition preceding, during and after crisis, as well as medications and treatment provided
- Communicated shift report accurately patient status and needs in order of priority at the beginning and ending of each shift and jupon patient transfer
- Assisted new staff members in orientation by instructing them on basic nursing care and hospital and department policies and procedures
Education
Bachelor of Science - Business Administration
Faulkner University
Montgomery, AL12.1993
Associate of Science - Nursing
Troy State University
Montgomery, AL06.1999
Bachelor Of Science - Nursing
Capella University
Minneapolis, MN10.2023
Master of Science - Healthcare Administration
Capella University
Minneapolis, MN04.2024
Skills
- Unit-Based Shared Governance
- Staff Development
- Patient Services Management
- Patient Education
- Patient Flow Coordination
- Patient Care Planning
- Computerized Charting
- Patient Confidentiality
- Data Compilation
Timeline
Case Manager
Kindred Hospice
10.2018 - 04.2022
Clinical Coordinator
Baptist Medical Center
08.2012 - Current
Case Manager
Baptist Home Health
08.2010 - 12.2012
CCU Charge Nurse
Baptist Medical Center
01.2007 - 07.2010
Staff Nurse CCU
Jackson Hospital
06.1999 - 09.2006
Bachelor of Science - Business Administration
Faulkner University
Associate of Science - Nursing
Troy State University
Bachelor Of Science - Nursing
Capella University
Master of Science - Healthcare Administration
Capella University
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