Veronica Martin
Monument,CO
Summary
Outgoing and hardworking professional accustomed to working with owners and their guests to address and maintain properties and drive profit with occupancy success. Bringing 3+ years as a field manager with excellent team leadership experience. However animal care is my first love. I remain calm in crises with skills to reassure owners and their animals. I will balance administrative responsibilities with delivering quality veterinary care. I am focused on creating calm, inviting office setting to put pet owners and pets at ease. I excel in relationship-building skills with animals and their people. I am passionate about promoting animal health and I have many years of experience assisting veterinarians.
Overview
26
26
years of professional experience
Work History
Property Manager
Mountain Top Property Managment
Monument , CO
2022.07 - Current
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Monitored staff performance and addressed issues.
- Reviewed completed work to verify consistency, quality and conformance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Created monthly reports for senior management summarizing operational performance metrics.
- Delivered products to customer locations on time.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Manager
Refresh Home and Airbnb Cleaner
Colorado Springs , CO
2020.01 - Current
- Provided leadership during times of organizational change or crisis situations.
- Entered time and attendance logs in preparation for payroll.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Reported damage or theft of property to management.
- Respond promptly to customer complaints regarding cleanliness issues or any other related matters.
- Promote good working relationships between cleaners by encouraging team spirit among colleagues.
- Monitor stock levels of consumables such as soap, toilet paper and order additional supplies when needed.
- Organize regular deep cleans in critical areas such as bathrooms or kitchens; monitor progress throughout the process.
- Carry out regular inspections of work areas to ensure cleanliness standards are met and that health and safety regulations are adhered to.
- Polished furniture and room accessories to keep all areas bright and fresh.
- Ensure all machinery is in good working condition by carrying out regular checks; arrange repairs as necessary.
- Verified each completed room against standard plans to maintain consistency.
- Train new cleaners on job procedures, safety protocols and proper use of cleaning products and equipment.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Pet Sitter
In My Home
Monument , CO
2011.01 - Current
- Monitored pet behavior for any signs of distress or illness and reported any changes to the owner immediately.
- Followed precise feeding instructions and schedules for animals under care.
- Administered medications to animals.
- Bathed and groomed pets using gentle techniques.
- Administered oral medications as prescribed by the veterinarian or client instructions.
- Provided overnight stays at client homes during vacations or business trips to ensure continuity of care for their pets.
- Scheduled grooming and veterinary appointments for animals.
Volunteer
Holistic Therapeutic Equine Center
Black Forest , CO
2019.03 - 2022.08
- Communicated effectively with team members regarding the care of each individual horse.
- Performed basic first aid on injured or ill horses in accordance with veterinary guidance.
- Instructed riders on proper riding techniques according to their skill level.
- Utilized appropriate techniques when leading horses from stall to paddock or trailer.
Receptionist
Woodmoor Veterinary Hospital
Monument , CO
2010.08 - 2013.08
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Scheduled appointments for clients, customers, and other visitors.
- Checked in patients prior to their appointment with the veterinarian or technician.
- Informed patients of financial responsibilities prior to rendering services.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Scheduled follow-up visits for pets requiring additional treatments or checkups after initial visit.
- Supported euthanasia procedures and disposal following regulations and owner preferences.
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
- Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
- Examined animals for behavioral changes or clinical symptoms indicating illness or injury.
- Cleaned and sterilized exam rooms between appointments.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
Farm and Ranch /Customer Service Cashier
Brookhearts/ Foxsworth Galbraith
Monument , CO
2003.05 - 2007.09
- Answered incoming phone calls from customers regarding product availability or store locations.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Assisted customers with locating merchandise within the store.
- Provided excellent customer service by helping customers locate items they were looking for.
- Prepared sales slips or sales contracts as needed to complete customer purchases.
- Processed credit card transactions accurately and efficiently.
Farm Call Help
Rocky Mountain Equine Hospital
Monument , CO
1997.12 - 2001.11
- Examined animals for behavioral changes or clinical symptoms indicating illness or injury.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Cleaned and sterilized exam rooms between appointments.
- Responded promptly to emergency calls after hours.
- Observed patients' conditions post-treatment or surgery to ensure healing process was progressing well.
- Assisted doctors and technicians by soothing upset or frightened animals.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Assisted veterinarians during procedures and examinations, calming animals and handing instruments.
Education
Certified Level 2 - Mental Health Counseling
Splankna Therapy Institute
Englewood, CO2024-02
Certified Level 1 - Mental Health Counseling
Splankna Therapy Institute
Englewood, CO2022-04
GED -
Home School
Monument, CO1999-01
Skills
- Tenant Relations
- Business Administration
- Property Management
- Administrative Support
- Multi-Family Property Management
- Customer Service-Focused
- Patient Bathing
- Reception Area Maintenance
- Animal Safety
- Animal Restraint
- Medication Administration
- Veterinarian Assistance
- Patient Recordkeeping
- Prescription Filling
- Routine Examinations
Affiliations
I enjoy living in Colorado with my two teenagers. Exploring everything the state has to offer!
References
References available upon request.
Timeline
Property Manager
Mountain Top Property Managment
2022.07 - Current
Manager
Refresh Home and Airbnb Cleaner
2020.01 - Current
Volunteer
Holistic Therapeutic Equine Center
2019.03 - 2022.08
Pet Sitter
In My Home
2011.01 - Current
Receptionist
Woodmoor Veterinary Hospital
2010.08 - 2013.08
Farm and Ranch /Customer Service Cashier
Brookhearts/ Foxsworth Galbraith
2003.05 - 2007.09
Farm Call Help
Rocky Mountain Equine Hospital
1997.12 - 2001.11
Certified Level 2 - Mental Health Counseling
Splankna Therapy Institute
Certified Level 1 - Mental Health Counseling
Splankna Therapy Institute
GED -
Home School
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