Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Veronica Martin

Monument,CO

Summary

Outgoing and hardworking professional accustomed to working with owners and their guests to address and maintain properties and drive profit with occupancy success. Bringing 3+ years as a field manager with excellent team leadership experience. However animal care is my first love. I remain calm in crises with skills to reassure owners and their animals. I will balance administrative responsibilities with delivering quality veterinary care. I am focused on creating calm, inviting office setting to put pet owners and pets at ease. I excel in relationship-building skills with animals and their people. I am passionate about promoting animal health and I have many years of experience assisting veterinarians.

Overview

26
26
years of professional experience

Work History

Property Manager

Mountain Top Property Managment
Monument, CO
07.2022 - Current
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Monitored staff performance and addressed issues.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Delivered products to customer locations on time.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Completed day-to-day duties accurately and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.

Manager

Refresh Home and Airbnb Cleaner
Colorado Springs, CO
01.2020 - Current
  • Provided leadership during times of organizational change or crisis situations.
  • Entered time and attendance logs in preparation for payroll.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Reviewed employee performance and devised improvement plan to achieve goals.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
  • Reported damage or theft of property to management.
  • Respond promptly to customer complaints regarding cleanliness issues or any other related matters.
  • Promote good working relationships between cleaners by encouraging team spirit among colleagues.
  • Monitor stock levels of consumables such as soap, toilet paper and order additional supplies when needed.
  • Organize regular deep cleans in critical areas such as bathrooms or kitchens; monitor progress throughout the process.
  • Carry out regular inspections of work areas to ensure cleanliness standards are met and that health and safety regulations are adhered to.
  • Polished furniture and room accessories to keep all areas bright and fresh.
  • Ensure all machinery is in good working condition by carrying out regular checks; arrange repairs as necessary.
  • Verified each completed room against standard plans to maintain consistency.
  • Train new cleaners on job procedures, safety protocols and proper use of cleaning products and equipment.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Pet Sitter

In My Home
Monument, CO
01.2011 - Current
  • Monitored pet behavior for any signs of distress or illness and reported any changes to the owner immediately.
  • Followed precise feeding instructions and schedules for animals under care.
  • Administered medications to animals.
  • Bathed and groomed pets using gentle techniques.
  • Administered oral medications as prescribed by the veterinarian or client instructions.
  • Provided overnight stays at client homes during vacations or business trips to ensure continuity of care for their pets.
  • Scheduled grooming and veterinary appointments for animals.

Volunteer

Holistic Therapeutic Equine Center
Black Forest , CO
03.2019 - 08.2022
  • Communicated effectively with team members regarding the care of each individual horse.
  • Performed basic first aid on injured or ill horses in accordance with veterinary guidance.
  • Instructed riders on proper riding techniques according to their skill level.
  • Utilized appropriate techniques when leading horses from stall to paddock or trailer.

Receptionist

Woodmoor Veterinary Hospital
Monument, CO
08.2010 - 08.2013
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Scheduled appointments for clients, customers, and other visitors.
  • Checked in patients prior to their appointment with the veterinarian or technician.
  • Informed patients of financial responsibilities prior to rendering services.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Scheduled follow-up visits for pets requiring additional treatments or checkups after initial visit.
  • Supported euthanasia procedures and disposal following regulations and owner preferences.
  • Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
  • Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
  • Examined animals for behavioral changes or clinical symptoms indicating illness or injury.
  • Cleaned and sterilized exam rooms between appointments.
  • Restrained and stabilized animals during examination and treatment to prevent injuries.

Farm and Ranch /Customer Service Cashier

Brookhearts/ Foxsworth Galbraith
Monument, CO
05.2003 - 09.2007
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Ensured that all areas of the retail floor were properly stocked throughout each shift.
  • Assisted customers with locating merchandise within the store.
  • Provided excellent customer service by helping customers locate items they were looking for.
  • Prepared sales slips or sales contracts as needed to complete customer purchases.
  • Processed credit card transactions accurately and efficiently.

Farm Call Help

Rocky Mountain Equine Hospital
Monument, CO
12.1997 - 11.2001
  • Examined animals for behavioral changes or clinical symptoms indicating illness or injury.
  • Restrained and stabilized animals during examination and treatment to prevent injuries.
  • Cleaned and sterilized exam rooms between appointments.
  • Responded promptly to emergency calls after hours.
  • Observed patients' conditions post-treatment or surgery to ensure healing process was progressing well.
  • Assisted doctors and technicians by soothing upset or frightened animals.
  • Fed and watered animals in care, following special diets and regular medication administration schedules.
  • Assisted veterinarians during procedures and examinations, calming animals and handing instruments.

Education

Certified Level 2 - Mental Health Counseling

Splankna Therapy Institute
Englewood, CO
02-2024

Certified Level 1 - Mental Health Counseling

Splankna Therapy Institute
Englewood, CO
04-2022

GED -

Home School
Monument, CO
01-1999

Skills

  • Tenant Relations
  • Business Administration
  • Property Management
  • Administrative Support
  • Multi-Family Property Management
  • Customer Service-Focused
  • Patient Bathing
  • Reception Area Maintenance
  • Animal Safety
  • Animal Restraint
  • Medication Administration
  • Veterinarian Assistance
  • Patient Recordkeeping
  • Prescription Filling
  • Routine Examinations

Affiliations

I enjoy living in Colorado with my two teenagers. Exploring everything the state has to offer!

References

References available upon request.

Timeline

Property Manager

Mountain Top Property Managment
07.2022 - Current

Manager

Refresh Home and Airbnb Cleaner
01.2020 - Current

Volunteer

Holistic Therapeutic Equine Center
03.2019 - 08.2022

Pet Sitter

In My Home
01.2011 - Current

Receptionist

Woodmoor Veterinary Hospital
08.2010 - 08.2013

Farm and Ranch /Customer Service Cashier

Brookhearts/ Foxsworth Galbraith
05.2003 - 09.2007

Farm Call Help

Rocky Mountain Equine Hospital
12.1997 - 11.2001

Certified Level 2 - Mental Health Counseling

Splankna Therapy Institute

Certified Level 1 - Mental Health Counseling

Splankna Therapy Institute

GED -

Home School
Veronica Martin