Veronica Martinez

Work History

Remote Surgical Coordinator

Norman J. Torres MD. PA

Spring, TX

10.2009 - 05.2023

Update and verify patient's information data and medical coverage
Entered data into electronic medical record system accurately and timely using ICD-10 coding standards when applicable.
Provided assistance with post-operative care plans according to physician's orders.
Scheduled pre-operative appointments with patients, obtained consent forms and collected necessary insurance information.
Verified patient eligibility for particular types of surgeries based on health plan guidelines or coverage limitations.
Coordinated with hospital personnel to ensure proper preparation of OR rooms prior to surgery.
Answered phone calls from patients inquiring about upcoming scheduled surgeries or follow up visits.
Educated patients on pre-operative instructions such as fasting requirements prior to undergoing anesthesia.
Ensured compliance with HIPAA regulations by keeping confidential records secure at all times.
Reviewed incoming referrals from primary care providers before scheduling any procedure or appointment.
Managed scheduling of multiple surgeries on a daily basis, coordinating availability of surgeons and anesthesiologists.
Organized patient charts for surgical procedures and ensured accuracy of all documents.
Acted as liaison between physicians, vendors, insurance companies, patients and their families regarding surgical procedures.
Managed patient check-in and check-out procedures and processed payments.
Booked surgeries according to physician volume and maintained prompt turnaround times.
Maintained a high level of customer service by responding promptly to inquiries from patients and families about their care plans and procedures.
Provided patient education and answered questions regarding the surgery process.
Ensured that all required documents were obtained prior to scheduled procedures.
Monitored and updated patient records in the electronic medical record system.
Assisted with pre-operative preparation such as obtaining insurance authorizations, lab work, radiology tests.
Performed data entry into various computer systems related to surgery scheduling.
Reviewed daily reports on pending cases, cancellations, and no shows in order to make adjustments as needed.
Collaborated with other hospital personnel to coordinate resources for optimal patient flow during surgery scheduling processes.
Processed payments from patients for surgical services rendered.
Coordinated with patients, staff, and physicians to ensure accurate scheduling of surgeries.
Communicated with patients with compassion while keeping medical information private.
Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Scheduled and confirmed patient appointments and consultations.
Transmitted medical records and other correspondence by mail, e-mail, or fax.
Scheduled tests, lab work or x-rays for patients based on physician orders.
Interviewed patients to complete case histories and intake forms.
Answered telephones and directed calls to appropriate medical or administrative staff.

Front Office Assistant

Red Oak Cardiovascular

Houston, TX

01.2008 - 08.2009

Check in with patients while waiting for medical appointment
Update and verify patient's information data and medical coverage
Handle scheduling inquiries makes, cancel and re-schedule appointments as needed
Ensure proper payment is maintained on patient's account responsible for opening and closing of cash box.
Processed payments from customers using cash, credit cards or checks.
Maintained a clean front office environment including lobby area.
Ensured compliance with HIPAA regulations regarding patient privacy rights.
Performed data entry of patient information into computer systems.
Handled incoming calls and directed callers to appropriate department or employee.

Loan Coordinator

Check n Go

Houston, TX

01.2007 - 01.2008

Resolved discrepancies between customer statements and bank records.
Issued final loan approval after verifying all required documents were received.
Processed loan payments, interest charges, fees, and principal balances as needed.
Performed regular reviews of delinquent accounts in order to minimize losses due to non-payment.
Responded promptly to customer inquiries regarding their accounts or loan options.
Maintained accurate records of all transactions including payment histories, account balances.
Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
Verified client financial information to determine creditworthiness and loan eligibility.
Updated client account information and records in company databases.

Front Desk Medical Assistant

Southeast Family Practice

Houston, TX

01.2004 - 01.2007

Checked patients in and out for appointments. Updated demographic information and collected co-pays and fees as required.
Ensured that all HIPAA requirements were met when handling confidential patient information.
Assisted in the front office with filing, faxing, photocopying and other clerical duties.
Greeted patients upon arrival and verified necessary paperwork was completed accurately.
Maintained a clean reception area by stocking supplies, organizing materials and tidying up waiting room areas as needed.
Prepared charts for upcoming appointments by retrieving lab results, x-rays and other documents from previous visits.
Verified patient information for accuracy in electronic health records system.
Assisted with insurance verification process prior to appointment scheduling or treatment procedures being performed.
Responded to patient inquiries regarding insurance coverage and billing matters.
Provided administrative support to medical staff, including scheduling appointments and managing patient records.
Answered multi-line phone system, routed calls appropriately and took messages as needed.
Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Prepared charts for new patients, ensuring all necessary forms were completed correctly.

Front Desk Medical Receptionist

Tots and Teens Pediatrics Clinic

Houston, TX

01.2002 - 01.2004

Greeted patients, verified insurance information and collected copays.
Called patients to confirm scheduled appointments and obtain additional details.
Handled correspondence, managed files and performed other clerical duties for office staff.
Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
Scheduled appointments, managed patient records and updated medical histories.
Managed multiple tasks simultaneously while providing excellent customer service in a busy office environment.
Assisted with filing of medical records and documents.

Summary

Overview

Work History

Remote Surgical Coordinator

Front Office Assistant

Loan Coordinator

Front Desk Medical Assistant

Front Desk Medical Receptionist

Education

High School Diploma -

Skills

Detailed References

Languages

Work Availability

Timeline

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