VERONICA MARTINEZ
Lathrop,CA
Summary
Successful HR Assistant with background completing various administrative support and general human resources duties. Reliable with well-rounded skills to aid employees and department staff. Talented at applying wide knowledge of policies and procedures for compliance.
Overview
10
10
years of professional experience
Work History
HR Assistant
Encompass Health and Rehab. Of Modesto
05.2023 - 01.2024
- Reviewed, prioritized, and responded to emails
- Oversaw and managed hiring process and assisted human resources.
- Ensured accuracy of personnel records by meticulously maintaining confidential files and databases.
- Maintained compliance with labor laws by conducting thorough audits of HR practices and policies.
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Managed weekly License, Certifications, tests for Compliance via Peoplesoft
- Used Taleo to pull resumes.
- Documented human resources records and maintained confidentiality of sensitive personal information via OnBase
- Partnered with management team to coordinate on-boarding and off-boarding processes.
- Enhanced communication within the organization by managing internal newsletters and announcements via Hively
- Organized company-wide events to foster a positive work culture and enhance employee engagement.
- Coordinated and set up meeting materials, presentations and audiovisual systems.
- Mitigated potential legal issues by staying up-to-date on employment law changes, promptly updating policies as needed.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Processed employee termination paperwork at direction of supervisory staff.
- Updated and maintained employee attendance records.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
- Set up orientations and initial training for new employees.
- Participated in job fairs to recruit new talent.
Account Services Rep
OE Federal CU/Ultimate Staffing
08.2022 - 03.2023
- Coordinated with internal departments to address client needs efficiently, fostering a collaborative work environment across teams.
- Enhanced customer retention by providing exceptional service and maintaining strong relationships with clients
- Conducted regular account audits to ensure compliance with company policies and regulatory requirements.
- Educated clients on relevant policies and options and answered questions to remedy issues.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Increased efficiency and team productivity by promoting operational best practices.
Intern Relocation Coordinator
Altair Global/Ultimate Staffing
03.2022 - 07.2022
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Analyzed problems and worked with teams to develop solutions.
- Interacted with customers by phone, email, or in-person to provide information.
- Actively participated in team meetings, offering insightful suggestions that led to innovative problem-solving strategies.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
- Conducted regular reviews of operations and identified areas for improvement.
Administrative Assistant, (UOP)
Ultimate Staffing
08.2021 - 12.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Scheduled office meetings and client appointments for staff teams.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Liaised between clients and vendors and maintained effective lines of communication.
National Account Coordinator
ImageX
02.2019 - 07.2020
- Developed long-lasting relationships with key clients by providing personalized support and identifying opportunities for growth.
- Improved account management processes, increasing productivity and reducing response times to client requests.
- Negotiated favorable contract terms with vendors, ensuring cost-effective partnership agreements that maximized profits.
- Provided exceptional customer service by addressing and resolving any issues that arose during the course of account management, upholding company reputation for quality and reliability.
- Coordinated cross-functional teams to ensure seamless execution of projects, resulting in satisfied clients and repeat business.
- Performed projects under-budget and on-time, maximizing efficiencies of print campaigns.
- Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
HR Administrator
Manpower
08.2018 - 02.2019
- Provided administrative support on core HR processes
- Maintained accurate employee records
- Assisted with writing job postings
- Assisted the HR Manager providing support as needed on highly confidential human resource matters and special project.
- Ensured accurate record-keeping by conducting regular audits of personnel files and HR databases.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
HR Administrator
Access Information Management/Ultimate Staffing
08.2017 - 05.2018
- Updated HR database with new employee information, changes in benefits, and other details.
- Ensured accurate record-keeping by conducting regular audits of personnel files and HR databases.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Oversaw hiring, staffing, and labor law compliance.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Assisted with writing job postings and job descriptions for boards.
Client Service Support
Robert Half Corporate
07.2016 - 01.2017
- Contributed to the development and implementation of customer service policies and procedures for increased efficiency.
- Managed sensitive information with discretion while adhering to data protection regulations, safeguarding client privacy at all times.
- Enhanced client satisfaction by efficiently addressing concerns and providing timely solutions.
- Maintained accurate records of all client interactions, ensuring seamless follow-ups and consistent service levels.
Customer Service Representative
Office Team
05.2014 - 06.2016
- Verified entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data
- Supported new hire onboarding process
- Administrative duties and projects as assigned.
Education
Bachelor's Degree - Human Resource Management
California State East Bay
Hayward, CA12.2009
Skills
- Attention to Detail: Able to concentrate on routine work details; organize and maintain a system of record
- Job Knowledge/Technical Knowledge: Have knowledge of techniques, skills, office equipment, procedures, and materials Capable to apply knowledge to identify issues and internal problems; able to work to develop additional technical knowledge and skills
- Support of Diversity: Treat all people with respect
- Flexibility: Able to perform a wide variety of tasks and change focus quickly as demands change
- Cooperation/Teamwork: Work harmoniously with others to get a job done
- Human resources records
- File Maintenance
- Employee Relations
Timeline
HR Assistant
Encompass Health and Rehab. Of Modesto
05.2023 - 01.2024
Account Services Rep
OE Federal CU/Ultimate Staffing
08.2022 - 03.2023
Intern Relocation Coordinator
Altair Global/Ultimate Staffing
03.2022 - 07.2022
Administrative Assistant, (UOP)
Ultimate Staffing
08.2021 - 12.2021
National Account Coordinator
ImageX
02.2019 - 07.2020
HR Administrator
Manpower
08.2018 - 02.2019
HR Administrator
Access Information Management/Ultimate Staffing
08.2017 - 05.2018
Client Service Support
Robert Half Corporate
07.2016 - 01.2017
Customer Service Representative
Office Team
05.2014 - 06.2016
Bachelor's Degree - Human Resource Management
California State East Bay
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