Veronica Martinez
Elmendorf,TX
Summary
Accomplished professional with a proven track record at VP Racing Fuels, enhancing billing accuracy and team productivity through expert invoice processing and staff management. Skilled in customer relations and Microsoft Office, I've significantly improved accounts receivable collections and customer satisfaction. My leadership has resulted in streamlined operations and increased revenue, demonstrating a commitment to excellence and efficiency.
Overview
21
21
years of professional experience
Work History
Shipping & Billing Manager
VP Racing Fuels
03.2004 - Current
- Reviewed billing problems, researched issues, and resolved concerns.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Trained and mentored staff on procedures, compliance requirements, and collections techniques.
- Collaborated with cross-functional teams to resolve billing-related issues swiftly, minimizing negative impacts on overall operations.
- Reduced errors and discrepancies in invoicing by closely monitoring billing data and conducting regular audits.
- Implemented policies that improved accounts receivable collections, resulting in reduced outstanding balances and increased cash flow.
- Boosted team productivity through effective delegation of tasks, setting performance targets, and providing constructive feedback.
Shipping & Billing Representative
VP Racing Fuels
01.2004 - 03.2004
- Reviewed and solved account and billing discrepancies.
- Trained new hires on company-specific billing software, policies, and procedures, promoting team cohesion and productivity.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Enhanced overall departmental performance by proactively sharing best practices, tips, and lessons learned from daily billing activities with colleagues.
- Worked effectively with medical payers such as Medicare, Medicaid, and commercial insurances to obtain timely and accurate payments.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Contributed to company revenue growth by identifying potential billing errors and preventing revenue leakage.
- Received incoming information and entered into database system.
- Assessed accounts for payment status and reached out to customers.
Receptionist
VP Racing Fuels
07.2003 - 01.2004
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Skills
- Customer relations skills
- Microsoft Office
- Data entry experience
- Technical knowledge
- Invoice Processing
- Collections background
- Account Monitoring
- Staff Management
- Data entry expertise
- Payment Processing
- Recruitment
- Collections understanding
- Invoicing expertise
- Payment Collection
- Account Management
- Staff education and training
- Quality Assurance Controls
- Account reviews
- Customer Engagement
- Claim submission
- Claims Processing
Accomplishments
2023 MVP Bat Recipient
2019 MVP Bat Recipient
Languages
Spanish
Professional Working
Timeline
Shipping & Billing Manager
VP Racing Fuels
03.2004 - Current
Shipping & Billing Representative
VP Racing Fuels
01.2004 - 03.2004
Receptionist
VP Racing Fuels
07.2003 - 01.2004
Similar Profiles
Devin CollinsDevin Collins
Pump Attendant at VP Racing Fuels, Inc.Pump Attendant at VP Racing Fuels, Inc.
Rigoberto GalavizRigoberto Galaviz
Forklift Operator at VP Racing FuelsForklift Operator at VP Racing Fuels
Chase McGeeChase McGee
Lab Analyst at VP Racing FuelsLab Analyst at VP Racing Fuels