Veronica Martinez

• Negotiated favorable terms with suppliers, reducing costs for company.
• Managed a diverse portfolio of vendors, ensuring timely delivery of products and services to clients.
• Established long-term relationships with key clients by providing consistent, high-quality service.
• Enhanced vendor reputation with timely delivery and accurate order fulfillment.
• Process cancels and trace requests.
• Improved client satisfaction by quickly addressing and resolving service issues.
• Annual packing slip audits with vendors to confirm compliance
• Process return labels on FedEx website
• Manage Fedex shipment reports and audits
• Managed vendor contracts to ensure compliance with legal and company standards.
• Developed and implemented vendor evaluation system to ensure product quality and reliability. Conduct quarterly vendor reviews with all vendors
• Communicate with buying staff and vendors about any merchandise or vendor issues daily.
• Reconcile vendor accounts monthly and close all vendor financials for the previous year
• Maintain reports to within 90 days of shipment.
• Enter invoices into system for payment
• Monitor and resolve any invoice kick outs and error with vendor accounting contact.

• Caesars Great Gift Wrap Up Event Coordinator

• Manages the product card printing process – receive quotes, delivers files, works with printer through the delivery of cards in Las Vegas.

• Manage arrival schedule for all internal and vendor staff.

• Manage room allocation for all internal and vendor staff

• Create and maintain a contact list for all internal and vendor staff

• GGWU Floor Manager - assigns duties, manages breaks and distributes EDR passes.

• Set up displays according to floor plan and signage to attract customers and boost sales.

• Answered questions and assisted customers with item selection and location.

• Strengthened vendor relationships by maintaining open communication and promptly addressing any concerns or issues.

• Enhanced vendor reputation with timely delivery and accurate order fulfillment.

• Negotiated favorable terms with suppliers, reducing costs for company.
• Managed a diverse portfolio of vendors, ensuring timely delivery of products and services to clients.
• Established long-term relationships with key clients by providing consistent, high-quality service.
• Enhanced vendor reputation with timely delivery and accurate order fulfillment.
• Process cancels and trace requests.
• Improved client satisfaction by quickly addressing and resolving service issues.
• Annual packing slip audits with vendors to confirm compliance
• Process return labels on FedEx website
• Manage Fedex shipment reports and audits
• Managed vendor contracts to ensure compliance with legal and company standards.
• Developed and implemented vendor evaluation system to ensure product quality and reliability. Conduct quarterly vendor reviews with all vendors
• Communicate with buying staff and vendors about any merchandise or vendor issues daily.
• Reconcile vendor accounts monthly and close all vendor financials for the previous year
• Maintain reports to within 90 days of shipment.
• Enter invoices into system for payment
• Monitor and resolve any invoice kick outs and error with vendor accounting contact.

• Implemented efficient processes to monitor and track vendor compliance with contractual obligations.
• Strengthened vendor relationships by maintaining consistent communication and addressing concerns promptly.
• Facilitated dispute resolution processes between internal teams and external vendors to ensure satisfactory outcomes for all parties involved.
• Optimized inventory management processes by working closely with suppliers to maintain appropriate stock levels while minimizing waste or excess spending on storage fees.
• Supported company-wide initiatives by identifying strategic vendor partners aligned with organizational goals.
• Ensured timely delivery of goods and services by closely monitoring vendor performance metrics and proactively addressing potential issues.
• Developed long-lasting partnerships with key suppliers, ensuring consistent quality of products and services.
• Collaborated with cross-functional teams to identify areas for improvement in vendor relations management.
• Organized and updated databases, records and other information resources.

• Enhanced data accuracy by implementing strict quality control measures and procedures.
• Handled large volumes of structured and unstructured data, utilizing appropriate tools for efficient processing.
• Identified and resolved discrepancies in datasets, ensuring consistency across all data sources.
• Streamlined data management processes for increased efficiency and productivity.
• Optimized database performance by conducting regular audits and implementing necessary changes.
• Automated routine tasks using advanced Excel functions, saving time and reducing manual workload.
• Reduced data-related errors through rigorous attention to detail and thorough validation checks.

• Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
• Trained team members on performance metrics and consumer behavior identification.
• Developed process controls and metrics for daily management of call center.
• Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.
• Enhanced team performance with consistent coaching, feedback, and development opportunities.
• Reduced average handle time through the implementation of effective call handling techniques and scripts.
• Improved customer satisfaction by effectively resolving escalated issues and providing timely support.
• Increased first-call resolution rates by equipping agents with comprehensive knowledge of products and services.
• Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
• Maintained open lines of communication between management and staff, fostering a transparent workplace culture that encouraged collaboration and innovation.
• Collaborated with other departments for seamless coordination in addressing customer concerns, resulting in faster issue resolution.
• Created team rotations to man center effectively during peak hours.
• Promoted employee engagement by recognizing outstanding performance and rewarding top performers accordingly.
• Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.