Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Veronica Martinez

Tracy,CA

Summary

Dynamic and customer-focused professional with proven expertise in beverage preparation and exceptional customer service, honed at Peets Coffee. Adept at fostering positive team environments and enhancing performance through effective leadership and training. Skilled in cash handling and POS systems, consistently delivering top-quality service and operational efficiency.

Overview

10
10
years of professional experience

Work History

Barista

Peets Coffee
02.2020 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Crew Member

McDonald's
06.2014 - 11.2018
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Education

High School Diploma -

Del Val High School
Livermore, CA

Skills

Friendly and outgoing

Team Player

Cash Handling

Opening and closing duties

Active listener

Cleanliness

Exceptional customer service

Team Leadership

Adaptive and creative

Order Taking

Cash Register Operation

Espresso machine operation

Safe Food Handling

Beverage Preparation

Excellent memory

Safe Food Handling Practices

POS Systems

Food Preparation

Coffee machinery

Coffee expertise

New Hire Training

Performance Improvement

Drink customization

Languages

Spanish
Professional Working

Timeline

Barista

Peets Coffee
02.2020 - Current

Crew Member

McDonald's
06.2014 - 11.2018

High School Diploma -

Del Val High School

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Veronica Martinez