Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Veronica Martinez

San Diego,CA

Summary

Dynamic and results-oriented professional with extensive experience in customer service and team leadership, notably at Sandbox VR. Excelled in resolving customer complaints, enhancing guest satisfaction, and maintaining high safety and hygiene standards. Skilled in staff training and development, showing reliability and problem-solving abilities. Achieved significant improvements in guest experience and operational efficiency. Im a Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

4
4
years of professional experience

Work History

Gelato Scooper

Milkissimo Gelato
07.2024 - Current
  • Developed strong rapport with customers, leading to repeat business and positive word-of-mouth referrals.
  • Resolved customer complaints professionally, ensuring a positive outcome for all parties involved.
  • Managed cash register transactions with accuracy, maintaining proper cash handling procedures at all times.
  • Assisted in inventory management, ensuring adequate stock levels of Gelato flavors and supplies.
  • Maintained a clean and sanitary work environment, adhering to food safety guidelines and regulations.

Shift Leader

Sandbox VR
04.2021 - 11.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Guest Experience Guide

Sandbox VR
01.2021 - 04.2021
  • Maintained safety standards during excursions, resulting in zero accidents or incidents.
  • Built personal relationships with guests to promote positive experiences.
  • Improved overall guest satisfaction by promptly addressing concerns and implementing appropriate solutions as needed.
  • Managed unexpected challenges with flexibility and creative problem-solving, maintaining seamless experiences for guests.
  • Required to efficiently maintain environment and prepare/clean experience rooms for all incoming guest.

Education

High School Diploma -

SDSCPA
San Diego
05-2022

Skills

  • Patience and Tolerance
  • Reliability and punctuality
  • Hygiene practices
  • Food Safety Compliance
  • Team Leadership
  • Problem-Solving
  • Flexible Schedule
  • Staff Training and Development
  • Staff Supervision
  • Staff education and training
  • Sales expertise
  • Shift leadership

Languages

Spanish
Professional Working

Timeline

Gelato Scooper

Milkissimo Gelato
07.2024 - Current

Shift Leader

Sandbox VR
04.2021 - 11.2024

Guest Experience Guide

Sandbox VR
01.2021 - 04.2021

High School Diploma -

SDSCPA

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Veronica Martinez