Veronica Martinez
Desoto
Summary
Driven and detail-oriented professional administrator seeking a new role to utilize skills in managing and performing a variety of administrative and clerical functions. Dedicated with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Office Manager's Assistant
Acari Management Group
07.2023 - Current
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Established administrative work procedures to track staff's daily tasks.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Office Assistant
Joel Rich Law
09.2019 - 07.2023
- Monitoring, tracking, and managing all aspects of application and renewal processes for liquor licenses, which includes preparing, reviewing and/or filing applications, arranging associated fee payments, and coordinating with government agencies and application signatories
- Answer and direct inquiries, welcome guests and clients, answer telephone calls and emails
- Maintain attorney calendar and organize appointments
- Communicate and obtain information while representing attorney.
- Edit and proofread documents for accuracy and completeness.
- Approved and paid invoices in timely manner
- Reconciled payable reports to confirm accuracy monthly
- Monitored all payments and expenditures, invoices through digital and paper files
- Generated invoices upon receipt of billing information and tracked collection progress.
- Inform and support business leaders through consistent communication and administrative support duties.
- Create and maintain detailed records of all office activities.
- Interact with customers by phone, email, or in-person to provide information.
- Promptly receive and forward incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Maintain and update office records, both digital and physical.
- Utilize office management software to record and track customer information.
- Review files, records and other documents to obtain information to respond to requests.
- Input data into spreadsheets and databases.
- Prepared product proposals, contract terms and conditions and document modifications.
- Managed daily data entry and kept clerical information accurate and up-to-date
Administrative Assistant
LaBarba Permit Service
07.2006 - 09.2019
- Analyzing client information to prepare permit applications for alcohol distribution, Lottery, sales and use tax, tobacco, and dance hall licenses
- Researching databases such as Texas State Comptroller, Secretary of State, County Appraisal Districts, Texas Alcoholic Beverage Commission, and City and County websites
- Created and reviewed invoices to confirm accuracy.
- Processed accounts and incoming payments
- Prepared bills and bank deposits
- Responded to interoffice inquiries and reporting status work in process to management.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Completed special projects by using effective decision making, critical thinking and time management skills.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Generated customer satisfaction surveys to analyze results into action plans.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
Education
HS Diploma - Business Administration And Management
Townview Magnet Center/Business Management Center
Dallas, TX05.1997
Skills
- Very strong organization and follow-through skills, keen attention to detail, sound judgment, common sense, and discretion
- Exceptional interpersonal and communication skills
- Proficient computer skills
- (email, Microsoft Office, Excel, Google Spreadsheets, etc
- Office Management
- Prioritizing Work
- Data Entry and 10-Key
- Serve Customer Needs
- Update Records
- Basic Bookkeeping
- Documentation
Certification
State of Texas Notary Public
Languages
Spanish
Full Professional
Timeline
Office Manager's Assistant
Acari Management Group
07.2023 - Current
Office Assistant
Joel Rich Law
09.2019 - 07.2023
Administrative Assistant
LaBarba Permit Service
07.2006 - 09.2019
HS Diploma - Business Administration And Management
Townview Magnet Center/Business Management Center
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