Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Veronica Martinez

Yakima

Summary

Dynamic and compassionate professional with extensive experience at Entrust Community Services, excelling in client assessment and relationship building. Proven ability to enhance client well-being through effective care coordination and advocacy. Certified in CPR/AED, I prioritize confidentiality and maintain meticulous records to support successful outcomes. Committed to fostering a supportive environment for growth.

Positive, empathetic, and organized, with natural ability to connect with individuals from diverse backgrounds and support their needs. Understanding of social services principles and adept in administrative tasks such as documentation and data entry. Dedicated to making meaningful difference through reliable and compassionate service.

Overview

4
4
years of professional experience

Work History

Case Aid

Entrust Community Services
07.2025 - Current
  • Maintained up-to-date client records, ensuring accurate and timely reporting of progress and outcomes.
  • Conducted thorough assessments to identify client needs, prioritizing interventions and services accordingly.
  • Maintained strict confidentiality regarding sensitive client information in accordance with agency policies and legal requirements.
  • Assisted clients in navigating complex social service systems while advocating for their needs at various levels.
  • Engaged in ongoing professional development opportunities to stay current on best practices within the field of case management.
  • Provided support to social service clients in navigating available resources.
  • Facilitated outreach activities to build community awareness.
  • Managed caseload efficiently through time-management skills and task prioritization techniques.

Community Support Specialist

Entrust Community Services
09.2023 - 07.2025
  • Advocated on behalf of clients in various settings, securing necessary resources and services for their success.
  • Enhanced client well-being by providing personalized support and resources tailored to individual needs.
  • Streamlined administrative processes for increased efficiency within the organization''s service delivery systems.
  • Provided crisis intervention when needed, utilizing de-escalation techniques and coordinating appropriate responses.
  • Monitored client progress regularly, adjusting support strategies as needed based on evolving circumstances.
  • Trained new staff members in best practices for community support work while promoting a culture of empathy and professionalism.
  • Facilitated goal-setting sessions with clients, helping them identify realistic objectives aligned with their personal values.
  • Established trusting relationships with clients, fostering a supportive environment for growth and selfimprovement.
  • Supported clients in developing goals and social skills, improving individual wellness and productivity.
  • Developed effective communication strategies to facilitate understanding between clients and their support networks.
  • Gathered opinions and support from grass-roots supporters to solidify group position.
  • Supported clients through development of new life skills, obtaining resources and transitioning back to society.

Direct Support Specialist

Alternative Nursing Services
07.2022 - 09.2022
  • Participated in ongoing professional development opportunities to stay current on best practices within the field of direct support services.
  • Enhanced quality of life for clients through the implementation of engaging activities and social interactions.
  • Assisted with daily living activities such as meal preparation, personal hygiene, and housekeeping tasks, promoting self-sufficiency when possible.
  • Facilitated community integration for clients by accompanying them to various events and outings, fostering social connections.
  • Effectively communicated with clients using various methods including verbal prompts, visual cues, or assistive technology devices as needed.
  • Utilized effective time management skills to balance competing priorities and ensure all clients received consistent, high-quality support.
  • Maintained detailed records of client progress, sharing updates with relevant parties during regular meetings.
  • Provided a safe and supportive environment, closely monitoring client behaviors and intervening as necessary.
  • Managed challenging behaviors effectively through de-escalation techniques and non-violent crisis intervention strategies when necessary.

Direct Support Professional

Kittitas Interactive Management
10.2021 - 07.2022
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
  • Participated in ongoing training opportunities to stay current on best practices in disability support services.
  • Assisted disabled clients to support independence and well-being.
  • Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
  • Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
  • Enhanced individual care plans by collaborating closely with healthcare professionals, ensuring tailored support for each client.

Cashier/Customer Service Cashier

MultiMex
03.2024 - 07.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Education

GED -

Open Doors
Yakima, WA

Skills

  • Health and safety
  • Professional boundaries
  • Relationship building
  • Confidentiality adherence
  • Records management
  • Client assessment
  • Teamwork and collaboration
  • Certified in CPR/AED
  • Interpersonal skills
  • Care coordination

Languages

English
Spanish

Timeline

Case Aid

Entrust Community Services
07.2025 - Current

Cashier/Customer Service Cashier

MultiMex
03.2024 - 07.2024

Community Support Specialist

Entrust Community Services
09.2023 - 07.2025

Direct Support Specialist

Alternative Nursing Services
07.2022 - 09.2022

Direct Support Professional

Kittitas Interactive Management
10.2021 - 07.2022

GED -

Open Doors

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