Veronica Mata

• Trained all new executives and asset protection personnel.
• Maintained accurate records of all asset protection activities, including investigations, audits, and incident reports for easy reference during external reviews or legal proceedings.
• Partnered with leadership team to support asset protection knowledge and awareness.
• Empowered team members by providing ongoing coaching and support on best practices in asset protection techniques.

Answered customers’ questions over the phone, regarding repairs on units. Researched units and estimated a time for cost and repair. Inspected units coming in from the stores and filed damage claims if applicable. Took inventory of all products in warehouse facility, using a Telzon Scanner. Received and shipped laptops and desktops. Ensured each unit was properly labeled, packaged and shipped to the correct locations efficiently and accurately. Ensuring reasonable repair timeframes are met, Unloaded UPS shipments. Quality assurance. Pull orders and distribute parts. Performed general office duties including data entry and filing, using Excel and MS Word.

• Assisted in network maintenance, ensuring smooth connectivity for all users.

Answered multiple phone lines, scheduled appointments, greeted customers, received customers’ payments, and invoiced customers’ payments. Paid company utility bills, balanced accounts payable and receivables. Mailed company catalogs and other information to potential customers. Took inventory of shipments/

• Completed clerical tasks such as filing, copying, and distributing mail.
• Interacted with customers by phone, email, or in-person to provide information.
• Managed daily data entry and kept clerical information accurate and up-to-date.
• Maintained confidentiality in handling sensitive information while performing administrative tasks.