Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Veronica Mataia

West Valley City,Utah

Summary

Dynamic Office Manager at Sedona Sky Academy with proven expertise in customer service and office administration. Successfully streamlined operations, enhancing efficiency and maintaining confidentiality. Skilled in payroll processing and relationship building, I fostered a collaborative environment that improved team performance and client satisfaction. Committed to continuous improvement and organizational excellence.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Office Manager

Sedona Sky Academy
05.2023 - 09.2024
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Completed bi-weekly payroll for Number employees.

Youth Mentor

Solstice West Residential
07.2022 - 02.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Developed and maintained courteous and effective working relationships.

Residential Youth Counselor

Westridge Academy
04.2016 - 06.2022
  • Assisted in the development of life skills for residents, leading to increased self-sufficiency and independence.
  • Acted as a positive role model for residents, modeling healthy behavior and encouraging personal growth through both words and actions.
  • Contributed to the development of treatment plans by participating in team meetings and providing valuable input based on individual interactions with residents.
  • Collaborated with multidisciplinary teams to ensure comprehensive care was provided to each resident.
  • Established trust-based relationships with residents through consistent engagement, empathy, and understanding of their unique situations.
  • Promoted a safe living environment by enforcing house rules and monitoring resident behavior.
  • Facilitated group therapy sessions that fostered personal growth and self-reflection among participants.
  • Enhanced residents'' well-being by implementing individualized care plans and providing emotional support.
  • Participated in ongoing professional development opportunities to stay current on best practices within the field of residential youth counseling.
  • Provided crisis intervention services as needed to address immediate concerns or challenges faced by residents.
  • Ensured compliance with all state regulations surrounding residential programs by maintaining accurate documentation of required paperwork and reporting any issues promptly to supervisors or administrators as needed.
  • Served as a liaison between families and residential program staff members regarding resident progress updates or concerns that arose during their stay at the facility.
  • Reduced conflicts among residents through effective communication and active listening skills.
  • Conducted intake assessments on new residents, accurately identifying needs and developing appropriate action plans in response.
  • Coordinated recreational activities that encouraged socialization, team building, and stress relief for residents.
  • Monitored and documented client progress toward meeting goals and objectives.

Education

Hunter High School
West Valley City, UT
06.1998

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Customer relations
  • Clear oral/written
  • Administrative support
  • Payroll processing
  • Document management
  • Payroll and budgeting
  • Clerical support
  • Account reconciliation
  • Relationship building
  • Mail handling
  • Scheduling
  • Scheduling coordination
  • Inventory control

Certification

First Aid

CPR

Timeline

Office Manager

Sedona Sky Academy
05.2023 - 09.2024

Youth Mentor

Solstice West Residential
07.2022 - 02.2023

Residential Youth Counselor

Westridge Academy
04.2016 - 06.2022

Hunter High School

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