Veronica Maurath
Ballwin,MO
Summary
Experienced professional with 10+ years in consumer retail and B2B settings. Skilled in handling complex customer issues and ensuring positive experiences for internal and external customers. Strong interpersonal skills for effective problem-solving, clear communication, and organizational abilities. Committed to team success and improving operational workflows and logistics.
Overview
15
15
years of professional experience
Work History
Operations Assistant
Scrubs & Beyond
07.2023 - 12.2024
- Assisted operations manager with planning of routine operations and special projects
- Solved problems timely and effectivity, ensuring customer satisfaction
- Communicated with vendors to track orders for delivery
- Communicated with vendors for back order dates on product
- Managed and processed refund request submitted by customer service
- Placed orders
- Managed logo requests for digitization
- Supported the Microsite manager with adding and removing employees from various sites
- Assisted operations manager with planning of routine operations and special projects.
Customer Service Manager
Scrubs & Beyond
01.2022 - 06.2023
- Trained new hires on company policies, procedures and systems. As well as best practices for delivering excellent customer service
- Managed backorder spreadsheet and updated customers proactively when items were on backorder or backorder dates changed
- Placed orders
- Create and maintain long-term relationships with customers while managing accounts
- Processed credits
- Conducted thorough research on customers inquires, ensuring accurate information was given during interactions
- Partnered with accounting to ensure customer credit was completed
- Consistently provided an outstanding customer experience while providing timely and accurate responses
- Learned many account nuances and program details in order to give correct information to each of our contracted customers
Warehouse Manager
Scrubs & Beyond
01.2017 - 06.2022
- Supervised daily warehouse activities including receiving, shipping, inventory control, space management and logistics
- Communicated regularly with cross functional teams to improve coordination between departments
- Conducted periodic audits of inventory levels to enure accuracy, identifying discrepancies for swift resolution
- Redesigned warehouse layout to maximize space and optimize processes
- Motivated warehouse team to consistently accomplish operations goals and exceed performance targets
- Opened and organized pallets of merchandise in preparation of receipt
- Accurately received merchandise into the warehouse system
- Provided detailed quality control to ensure correct items and embroidery before shipping
Assistant Store Manager
Scrubs & Beyond
01.2010 - 11.2017
- Successfully trained employees in both selling technique and product knowledge
- Boosted store profits through strategic upselling
- Maintaining the appearance of the store to achieve an optimize shopping experience
- Increased sales by enhancing customer service
Education
High School -
EUREKA HIGH SCHOOL
Eureka, MO05.2005
Skills
- Customer Experience Expert
- Microsoft Office Proficient
- Detail oriented
- Vendor engagement
- Organizational skills
- Logistical planning
- Support services
- Interpersonal communication
- Time management
- Telephone and email etiquette
Languages
English
Timeline
Operations Assistant
Scrubs & Beyond
07.2023 - 12.2024
Customer Service Manager
Scrubs & Beyond
01.2022 - 06.2023
Warehouse Manager
Scrubs & Beyond
01.2017 - 06.2022
Assistant Store Manager
Scrubs & Beyond
01.2010 - 11.2017
High School -
EUREKA HIGH SCHOOL
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