Veronica Maya Restrepo
Miami,FL
Summary
Dynamic and results-driven Event Planner and Sales Manager with over 5 years of experience in event coordination, content creation, and retail management. Proven track record of increasing sales and customer satisfaction through strategic planning, exceptional service, and innovative marketing. Seeking a position in Event Planning, Sales, or a creative role that leverages my skills in hospitality, logistics, and customer engagement to drive growth and success for the organization.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Event Coordinator and Content Creator
By Grace Design and Events
06.2022 - Current
- Coordinated 30+ events, achieving a 95% client satisfaction rate by meticulously planning and executing every detail
- Created engaging content for company promotions and marketing campaigns, increasing social media engagement by 20%.
- Coordinated schedules and timelines for events.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Brainstormed and implemented creative event concepts and themes.
Head Planner/Event & Catering Manager
Exquisite Productions, Vista Lago Ballroom
01.2021 - 01.2023
- Successfully coordinated and managed over 80 weddings and corporate functions, ensuring client satisfaction and event success
- Managed catering services, resulting in a 15% increase in sales revenue through exceptional service and menu customization
- Demonstrated expertise in hospitality and logistics, achieving a 90% customer satisfaction rate.
- Led the development of innovative solutions to complex planning challenges, enhancing overall project success rates.
- Coordinated resources across multiple departments to ensure seamless project execution from inception through completion.
- Created and managed project plans, timelines and budgets.
Bridal Store Manager & Co-Owner
TG Bridal Boutique
01.2019 - 01.2022
- Managed store operations and designed veils, resulting in a 25% increase in sales through personalized consulting and styling services
- Conducted meetings with renowned designers like EddyK and Elena Morar, leading to exclusive collaboration deals
- Achieved a 30% increase in revenue through strategic planning and exceptional customer engagement.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Community Manager/DesignAirplanes/E-Commerce Manager
Atlantic Models, Betsy Jarman
01.2018 - 01.2019
- Supported the manager and designed model airplanes, leading to a 20% increase in online sales through effective e-commerce management
- Ensured timely delivery of products, maintaining a 95% on-time delivery rate by optimizing logistics processes.
- Accomplished multiple tasks within established timeframes.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Created compelling visual presentations for clients, resulting in successful pitches and new business opportunities.
Marketing Intern
Bouquet Collections, Carlos Bermudez
01.2017 - 01.2018
- Assisted in marketing efforts, including photography, catalog design, and customer service, contributing to a 15% increase in sales.
- Contributed to successful sales campaigns, increasing revenue by 10% through innovative marketing strategies.
- Assisted in creating written, video, and image content for marketing channels.
- Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives.
- Researched interesting and relevant content to capture interest and improve site traffic.
- Supported sales team by creating eye-catching promotional materials for client presentations.
Customer Service, Sales Ambassador
PYA Productions
01.2015 - 01.2016
- Assisted in marketing efforts, including photography, catalog design, and, , contributing to a 15% increase in sales
- Contributed to successful sales campaigns, increasing revenue by 10% through innovative marketing strategies
- Protocol Model –
- Delivered compelling sales presentations, showcasing the unique benefits of company products and services.
Creative /Sales Associate
Eleven Events
01.2014 - 01.2016
- Promoted products, increasing revenue for Dislicores by 8% through strategic product placements and customer interactions
- Demonstrated product knowledge and customer engagement, resulting in a 90% customer satisfaction rate.
- Built relationships with customers to encourage repeat business.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Creative Director / Sales Woman
GEF- Punt Blanco - Crystal SAS
01.2012 - 01.2014
- Developed and executed sales strategies, assisting customers in selecting garments, leading to a 12% increase in sales
- Demonstrated expertise in the textile industry and customer engagement, achieving a 15% increase in repeat customers through personalized service.
- Elevated company reputation through consistent delivery of high-quality creative content.
- Built strong relationships with clients, leading to long-term partnerships and repeat business opportunities.
- Managed campaigns with specific focuses in order to meet customer needs and creative visions.
Education
Bachelor of Arts - Business Management
Millennial Atlantic University
Doral, FL06.2024
Bachelor - Social Communications / Marketing
EAFIT University
MEDELLIN, COLOMBIA01.2017
High School Diploma -
Colegio Campestre La Colina (La Colina School)
Medellin, Colombia11.2012
Skills
Leadership
- Strong leadership skills developed through various roles
- Effective communication, delegation, collaboration, and creativity
- Led teams in event planning, creative campaigns, and business strategy development
- Passionate about content creation and effective expression
Technical
- Certificate on Microsoft Office, Adobe Premiere, Photoshop, After Effects, Illustrator, and Audition
- Skilled in CorelDRAW and other digital tools
- Digital Marketing / Social Media Marketing
Customer related
- Events logistics management
- Corporate Events Planning
- Guest Relations
Accomplishments
- Supervised team of 40+ staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved more leads through effectively helping with marketing campaigns.
- Directed and produced the short film "It's My Fault."
- Co-creator of the multimedia project "Colectivo Intimo."
- Developed the digital prototype "ScanOutfitsMed."
- Designer of the American Airlines Miami VIP lounge mural picture.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Certification
Social Media Course (2023-2024)
- Professional Photography (2019)
- Wedding Photography (2020)
- Business Fundamentals: Effective Communication Course (The Open University, 2016)
- Visual Effects for Guerrilla Filmmakers Course (Norwich University of the Arts, 2016)
- Digital Illustration Course (EAFIT, 2015)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Event Coordinator and Content Creator
By Grace Design and Events
06.2022 - Current
Head Planner/Event & Catering Manager
Exquisite Productions, Vista Lago Ballroom
01.2021 - 01.2023
Bridal Store Manager & Co-Owner
TG Bridal Boutique
01.2019 - 01.2022
Community Manager/DesignAirplanes/E-Commerce Manager
Atlantic Models, Betsy Jarman
01.2018 - 01.2019
Marketing Intern
Bouquet Collections, Carlos Bermudez
01.2017 - 01.2018
Customer Service, Sales Ambassador
PYA Productions
01.2015 - 01.2016
Creative /Sales Associate
Eleven Events
01.2014 - 01.2016
Creative Director / Sales Woman
GEF- Punt Blanco - Crystal SAS
01.2012 - 01.2014
Bachelor of Arts - Business Management
Millennial Atlantic University
Bachelor - Social Communications / Marketing
EAFIT University
High School Diploma -
Colegio Campestre La Colina (La Colina School)
Social Media Course (2023-2024)
- Professional Photography (2019)
- Wedding Photography (2020)
- Business Fundamentals: Effective Communication Course (The Open University, 2016)
- Visual Effects for Guerrilla Filmmakers Course (Norwich University of the Arts, 2016)
- Digital Illustration Course (EAFIT, 2015)
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