Summary
Overview
Work History
Education
Skills
Timeline
Generic

Veronica McDermott

Oklahoma City,OK

Summary

Dynamic Restaurant Manager with a proven track record at Mission BBQ, excelling in team management and customer engagement. Achieved operational efficiency through effective inventory control and staff training, fostering a positive work environment. Recognized for optimizing labor costs and enhancing customer satisfaction, ensuring exceptional service delivery.

Professional with strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards.

Overview

9
9
years of professional experience

Work History

Restaurant Manager

Swidley's
07.2025 - Current
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
  • Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.

Restaurant Manager

Mission BBQ
11.2016 - 07.2025
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.

Education

Mortuary Science

Dallas Institute of Mortuary Science
Dallas Tx

Skills

  • Team management
  • Inventory control and record keeping
  • Customer engagement
  • Staff management
  • Operations management
  • Point of sale (POS) system operation
  • Shift management
  • Customer-oriented
  • Organization and prioritization
  • Staff scheduling
  • Supervisory skills
  • Pre-shift walk-through
  • Purchasing and cost control

Timeline

Restaurant Manager

Swidley's
07.2025 - Current

Restaurant Manager

Mission BBQ
11.2016 - 07.2025

Mortuary Science

Dallas Institute of Mortuary Science

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