Hi, I’m
Veronica McNair
Medical Assistant
Akron,Ohio
Summary
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Medical Assisting/Nursing Assistant ] position. Ready to help team achieve company goals while building career with furthering education opportunities.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
years of professional experience
Work History
Summit County Juvenile CourtAkron, Ohio
MultiDisciplinary Response Team Parent Advocate
02.2021 - 05.2023
Job overview
- Collaborated with families to assist in growth, development and education to increase potential.
- Visited homes of families and maintained appropriate contact as directed by agency procedures.
- Managed heavy caseload using well-developed time management, organizational and task prioritization skills.
- Identified available community resources and programs for families of disabled children.
- Implemented research-based interventions and strategies to support positive behavior and social-emotional development.
- Documented data and completed accurate updates to case records.
- Facilitated family meetings to ensure communication and collaboration between family members.
- Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
- Planned, promoted and managed parent workshops on assisting children in attaining academic success.
- Completed comprehensive assessments of families to identify needs and develop treatment plans.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Worked with educational team to develop Individual Education Plans (IEPs) for students.
- Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
- Developed and implemented strategies to reduce and prevent family conflict.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Facilitated groups to address specific needs such as grief and loss, anger management and social skills.
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
- Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions.
- The 2023 Recipient of Summit County Children Services Champion for Children Community Partnership Award
Akron General Cleveland ClinicAkron, Ohio
Medical Assistant
07.2017 - 02.2021
Job overview
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Called and faxed pharmacies to submit prescriptions and refills.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed medical records management, including filing, organizing and scanning documents.
- Verified patient insurance coverage and collected required co-payments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Oriented and trained new staff on proper procedures and policies.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Collected and documented patient medical information such as blood pressure and weight.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Taught patients about medications, procedures, and care plan instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Implemented care and efficiency improvements to support and enhance office operations.
- Measured patient pulse oximetry.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Measured patient spirometry.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
WorkPlace Staffing ServicesAkron, Ohio
Medical Assistant
01.2015 - 01.2017
Job overview
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Collected and documented patient medical information such as blood pressure and weight.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Called and faxed pharmacies to submit prescriptions and refills.
- Taught patients about medications, procedures, and care plan instructions.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed medical records management, including filing, organizing and scanning documents.
- Verified patient insurance coverage and collected required co-payments.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Prepared lab specimens for diagnostic evaluation.
- Implemented care and efficiency improvements to support and enhance office operations.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Measured patient pulse oximetry.
- Oriented and trained new staff on proper procedures and policies.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Measured patient spirometry.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Completed EKGs and other tests based on patient presentation in office.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Summa Health Systems/Akron City Hospital Akron, Ohio
Medical Assistant
01.2015 - 12.2015
Job overview
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Called and faxed pharmacies to submit prescriptions and refills.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed medical records management, including filing, organizing and scanning documents.
- Verified patient insurance coverage and collected required co-payments.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Implemented care and efficiency improvements to support and enhance office operations.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Measured patient pulse oximetry.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Measured patient spirometry.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Completed EKGs and other tests based on patient presentation in office.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
Akron Children's HospitalAkron, Ohio
Elementary School Nurse
07.2014 - 12.2014
Job overview
- Oversaw health services for school of 450 students and faculty.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Performed health screening for students and faculty by conducting Vision and Hearing evaluations.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
- Educated family members and caregivers on patient care instructions.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Evaluated patient histories, complaints, and current symptoms.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Implemented emergency protocols in medical emergencies to promote safety for students and staff.
- Documented patient vitals, behaviors and conditions to communicate concerns to supervising nurse.
- Provided support to students with special needs and disabilities to deliver appropriate care and meet educational needs.
- Assessed student health and identified potential health concerns to provide appropriate care.
- Administered medication to students as prescribed by physicians to provide necessary treatment and manage health conditions.
- Screened for infectious diseases to help prevent spreading within school community.
- Educated students on various health topics to promote overall health and wellbeing.
- Provided medical consultations to other school personnel to promote well-coordinated school health and safety efforts.
- Maintained upkeep on defibrillators, blood pressure monitors and first aid kits to keep resources in working condition for emergencies.
- Offered counseling and referrals to provide comprehensive mental health support.
- Participated in development of school safety plans to address areas of concern.
- Served as liaison between families, school personnel, and other healthcare providers on behalf of students.
Education
National Institute of Massotherapy, Inc.Akron, OH
Associate of Applied Science from Massage Therapy
04.2023 - 04.2023
Fortis College - Cuyahoga FallsCuyahoga Falls, OH
No Degree from Medical Assisting Diploma Program
05.2001
University Overview
- Dean's List March 2014vTerm
- Dean's List April 2014 Term
- President's List December 2013 Term
- 3.73 GPA Diploma Awarded 9/11/2014
- Relevant Coursework: Externship & Job Study Completed 9/7/2014
- Relevant Coursework: NSC [National Safety Council] First Aid Course, Issued January, 2014
- Relevant Coursework: American Heart Association/Fortis College BLS for health providers (CPR& AED). Issued January 15,2014
- Completed AP course in Clinical Procedures & Techniques
- Medical Terminology
- Medical Office Procedure
- Completed AP course in Invasive Clinical Procedures
- Laboratory Proceedures & techniques
Skills
Parental training
Family advocacy
Effective communication
Community resource coordination
Case tracking and follow up
Relationship building
Appointment Scheduling
Crisis intervention strategies
Family services
Client needs assessment
File management
Microsoft Office Suite
Community Resources
Behavior mirroring
Multitasking Abilities
Good Telephone Etiquette
Organization and Time Management
Accomplishments
Featured
- Achieved Creating MRT Policies and Procedures Manuals, Training Guides and PowerPoint Presentation by lived work experience with accuracy and efficiency.
- Collaborated with team of 4 in the implementation of MRT Services.
- Achieved positive reunification efforts during the first pilot year with MRT and was featured in the front page article of The Akron Beacon Journal titled "You're Not Alone" with recognition
- Collaborated with Summit County Children Services on multiple occasions and was honored and awarded the 2023 SCCS Champion for Children Community Partnership Award April 28, 2023.
Affiliations
Child & Family Leadership Exchange
Ohio Family Care Association
Additional Information
Currently serving on the Ohio Family Care Association Leadership Team as the voice for Primary Parents that are impacted by the Child Welfare System
Child & Family Leadership Exchange Class XXVI
Certificate of Graduation Presented May 12,2022 by Linda Tucci Teodosio, Judge Summit County Juvenile Court
Chair, CFLE Advisory Committee
The Mission of the Child & Family Leadership Exchange Program is to promote excellence in leadership among Summit County professionals serving children and families
Ohio Family Care Assocaition
- Primary family Leadership Team/Board Member
January 2020 – Present.
- Assist in the further development of a Primary Parent Advisory Council for OFCA. Work with the Board to ensure that it is fully informed of issues that affect Primary parents.
Succeed Primary Parent Support Group Summit County Akron, Ohio Primary Parent Facilitator -OFCA Affiliated
March 2018 – February 2021.
- Facilitate support groups, to strengthen parents and families touched by the child welfare system. Provided ongoing resources, support, hope and empowerment as they work toward reunification.
Timeline
National Institute of Massotherapy, Inc.
Associate of Applied Science from Massage Therapy
04.2023 - 04.2023
MultiDisciplinary Response Team Parent Advocate
Summit County Juvenile Court
02.2021 - 05.2023
Medical Assistant
Akron General Cleveland Clinic
07.2017 - 02.2021
Medical Assistant
WorkPlace Staffing Services
01.2015 - 01.2017
Medical Assistant
Summa Health Systems/Akron City Hospital
01.2015 - 12.2015
Elementary School Nurse
Akron Children's Hospital
07.2014 - 12.2014
Fortis College - Cuyahoga Falls
No Degree from Medical Assisting Diploma Program
05.2001