Veronica Medellin

• Promoted a culture of safety within the workplace through close monitoring of procedures, ongoing staff training, and adherence to best practices.
• Cultivated a positive team environment through effective conflict resolution strategies that addressed workplace issues in a fair and timely manner.
• Developed comprehensive staff training programs, improving overall team performance and quality of care.
• Oversaw regulatory compliance initiatives, ensuring adherence to industry standards and maintaining accreditation status.
• Collaborated with interdisciplinary teams to develop comprehensive treatment plans for clients, maximizing their potential for recovery and independence.
• Mentored new Care Service Managers as part of an ongoing professional development initiative within the organization.
• Conducted thorough assessments of members needs, ensuring accurate service delivery and optimal care outcomes.

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• Educated members/families/caregivers on community resources, treatment options and health care services to better manage conditions.
• Communicated with healthcare providers to facilitate continuity of care.
• Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
• Maintained detailed records in compliance with agency standards and regulations.
• Assisted in recruiting, hiring and training of team members.
• Recruited and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

• Established strong partnerships with community resources including hospice providers, home health agencies, and outpatient rehabilitation centers to enhance patient care transitions and discharge planning.
• Mentored new nursing staff, fostering professional growth and development while maintaining high standards of patient care.
• Reduced medication errors by conducting thorough medication administration audits and providing feedback to nursing staff.
• Assisted in developing policies and procedures that were in compliance with state regulations, maintaining accreditation standards for the facility.
• Assisted in the recruitment, hiring, and retention of top nursing talent by participating in job fairs, conducting interviews, and providing mentorship to new hires.
• Facilitated an on-going assessment of patient/family needs and implementation of interdisciplinary team care
  plan.
• Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set
  standards.
• Confidently managed the overall operation of nursing services and patient care, including financial
  management, quality assurance, patient care, safety risk management, teammate satisfaction, quality index
  scores and facility maintenance.
• Certified that equipment and supplies were properly maintained for quality patient care and safety.
• Continually improved knowledge, skills and performance based on feedback and self-identified professional
  developmental needs.
• Confirmed accurate completion of forms/reports for the admission, transfer and/or discharge of each patient.
  Initiated audit process to evaluate thoroughness of documentation and maintenance of facility standards.
  Monitored Infection Control and Critical Incidents, Risk Management and Quality Improvement plans.
• Created and maintained computerized record management systems to record and process data and generate

• Developed positive employee relations, incentives, and recognition programs to promote teamwork and mutual respect.
• Collaborated with interdisciplinary teams to develop comprehensive care plans for patients with complex needs.
• Worked closely administration to develop and implement best practices to improve patient outcomes.
• Enhanced staff performance by conducting regular evaluations, providing constructive feedback, and offering tailored professional development opportunities.
• Served as a liaison between nursing leadership, hospital administration, medical staff, allied health professionals, patients, families, and other stakeholders to ensure effective communication and collaboration.
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
• Created customized care plans, working with hospital staff and families to assess and meet individual needs.
• . In the absence of the Administrator, ensured adequate staff education and evaluations according to requirements
  relating to staffing policies
• Investigated and reported issues relating to patient care or conditions that might hinder patient well-being.
  Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set
  standards.
• Confirmed accurate completion of forms/reports for the admission, transfer and/or discharge of each patient.
• Initiated audit process to evaluate thoroughness of documentation and maintenance of facility standards.
  Monitored Infection Control and Critical Incidents, Risk Management and Quality Improvement plans.
• Created and maintained computerized record management systems to record and process data and generate
  reports.
• Skillfully developed departmental goals, objectives, standards of performance, policies and procedures

• Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
• Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
• Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
• Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
• Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
• Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
• Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
• Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
• Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
• Implemented evidence-based fall prevention strategies, resulting in a significant decrease in patient falls within the unit.
• Demonstrated expertise in wound management techniques resulting in accelerated healing times for patients with complex wounds or pressure injuries.
• Educated family members and caregivers on patient care instructions.
• Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
• Managed patients recovering from medical or surgical procedures.
• Monitored patient reactions after administering medications and IV therapies.
• Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.

• Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
• Prevented medication errors by meticulously reviewing physician orders and administering medications as prescribed.
• Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
• Cared for wounds, provided treatments, and assisted with procedures.
• Promoted patient safety through vigilant monitoring of vital signs and reporting any abnormalities to the appropriate healthcare provider promptly.
• Facilitated effective communication between patients, families, and healthcare providers to ensure continuity of care during transitions between facilities or levels of care.
• Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
• Documented accurate and complete patient information to address patient problems and expected outcomes.
• Improved patient satisfaction by providing compassionate and attentive care.
• Streamlined patient flow in a busy clinic setting, ensuring timely access to care for all patients.
• Used aseptic techniques to provide sterilized wound care and dressing applications.
• Assisted physicians during examinations and procedures, ensuring safe practices were maintained throughout each encounter.
• Gathered lab specimens, ordered testing, and interpreted results to diagnose patients.
• Provided excellent wound care management, resulting in faster healing times for patients with complex wounds.
• Safeguarded patient confidentiality by adhering to HIPAA regulations and maintaining secure medical records.
• Minimized staff and patient infection risk by cleaning and disinfecting equipment instruments.
• Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
• Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
• Administered medications and injections to patients.
• Took samples to complete diagnostic and routine assessment tests.