Veronica Medina
Murphys,CA
Summary
Dynamic professional with extensive experience, excelling in guest service and conflict resolution. Proven ability to enhance customer satisfaction through strategic upselling and personalized service. Skilled in training teams and maintaining high standards of cleanliness, contributing to a positive dining experience and increased sales revenue.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Guest Services Receptionist
Jillian Day Spa and Salon
04.2025 - Current
- Ensure smooth operation of telephone systems, managing multiple lines while providing outstanding customer service over the phone.
- Schedule appointments accurately using reservation software, reducing conflicts or double-bookings.
- Increase revenue by upselling additional services such as spa packages or products during the reservation process.
- Strengthen relationships with repeat customers through attentive service and recognition of their preferences.
- Streamline check-in and check-out processes for improved guest experience and increased positive reviews.
Shift Leader/Server
Toscanos
04.2023 - 08.2025
- Maintained clean and organized environment, ensuring enjoyable dining experience for customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Used slow periods to restock supplies
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Consistently met or exceeded sales goals through upselling techniques.
- Bussed and reset tables to keep dining room and work areas clean.
- Collaborated with management to develop strategies for attracting new customers, resulting in increased sales revenue.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
Personal Assistant
Independent Individual
07.2022 - 08.2025
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained confidentiality and discretion while handling sensitive information relevant operations.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Provided research assistance on various projects, leading to informed decisions based on accurate information.
- Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
Server
El Jardin Mexican Restaurant
12.2021 - 07.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Bartender, Kitchen Staff, Dishwasher
Murphys Pourhouse
08.2018 - 09.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at end of each shift.
- Efficiently opened or closed according to established procedures, ensuring preparedness for each shift.
- Contributed to positive work environment through effective teamwork and communication with colleagues.
- Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Enhanced kitchen efficiency by maintaining clean and organized workspace for fellow staff members.
Education
Esthetician Certification -
Milan Institute
Merced, CA10-2024
High School Diploma -
Bret Harte High School
Angels Camp, Ca05-2019
Skills
- Conflict resolution
- Strategic planning
- Motivating teams
- Guest service
- Cleaning and sanitation
- Server training
- Attention to detail
- Team player
- Upselling and cross selling
- Courteous phone demeanor
- Reliability
- Social media and promotions
Certification
- ServSafe Food Handler's Certification
Languages
Spanish
Professional Working
Timeline
Guest Services Receptionist
Jillian Day Spa and Salon
04.2025 - Current
Shift Leader/Server
Toscanos
04.2023 - 08.2025
Personal Assistant
Independent Individual
07.2022 - 08.2025
Server
El Jardin Mexican Restaurant
12.2021 - 07.2022
Bartender, Kitchen Staff, Dishwasher
Murphys Pourhouse
08.2018 - 09.2021
Esthetician Certification -
Milan Institute
High School Diploma -
Bret Harte High School
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