Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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VERONICA MELENDEZ

VERONICA MELENDEZ

FREEPORT,NY

Summary

Currently a detail-oriented Administrative Support Assistant with a history of efficiently and effectively managing administrative tasks at Northwell Health Physician Partners Thoracic Surgery. Skilled at handling clerical duties and committed to maintaining organized records. Poses strong communication skills and a proactive approach to problem solving. I'm always willing to be a team player, learn new things, and even in the most difficult and stressful circumstances I can keep composure and maintain focus. Recognized for exceptional interpersonal abilities, excellent reputation for fostering positive relationships and effective communication with colleagues. I am seeking to obtain a position as a receptionist anywhere so that I can share my skills, gain knowledge, experience, learn and grow.

Overview

9
9
years of professional experience

Work History

Administrative Support Assistant

Northwell Health Physician Partners
09.2024 - Current
  • Managed high volumes of incoming calls and emails, ensuring timely responses and accurate information dissemination.
  • Provided administrative support to department staff members.
  • Obtained Prior Authorizations
  • Schedule specialty appointments
  • Obtained patient radiology reports and clinical notes for patient's upcoming appointments
  • Maintained a well-organized filing system for easy access to important documents, improving overall efficiency.

Provisional Bilingual Typist Clerk

John W. Dodd Middle School
11.2022 - 09.2024
  • Answer the phone to take messages or redirect calls to appropriate colleagues.
  • Translate (Spanish/English)
  • Maintain files and records so they remain updated and easily accessible.
  • Strong attention to detail and accuracy in handling documentation and data entry
  • Schedule meetings
  • Utilize office appliances such as photocopiers, printers etc.
  • Excellent organizational and time management skills to prioritize tasks and meet deadlines.
  • Facilitated seamless communication between departments through the prompt distribution of typed memos, emails, and other correspondence.

Dental Clerk

NuHealth Family Health Center Dental Department
12.2020 - 08.2021
  • Greet Patients
  • Collected and updated patient demographics
  • Answered high volume phone calls
  • Scheduled/verified appointments for new and existing patients
  • Verified patient's dental insurance

Tax Assistant

MCP Services
01.2020 - 03.2020
  • Greet clients
  • Scheduled appointments
  • Answered phones
  • Filing
  • Information systems management
  • Data entry
  • Verify accuracy of records and update client information of any changes
  • Explain regulations, policies, or procedures

Dental Clerk

Dr. Leonard Patella D.D.S.
01.2016 - 01.2018
  • Answered phone
  • Scheduled and verified appointments
  • Verified patient dental insurance eligibility
  • Requested prior authorizations for dental procedures
  • Processed patient and insurance payments
  • Collected co-pays
  • Billing to patients and insurance companies
  • Generated a report of deposits and payments at the end of day

Education

Some College (No Degree) -

Nassau Community College
Garden City, NY

GED -

Uniondale High School
Uniondale, NY
12.2003

Skills

  • Proficient in using EMR systems: Easy Dental, Prof Suni, Tooth Docs, eClinicalWorks, Denticon Dental Practice Management Software, Soarian, TouchWorks, Sunrise, Carestream, Claim Connect, Office Ally
  • Great with multi-tasking
  • Fast Learner
  • Great verbal and written communication with patients/parents
  • Microsoft word/Excel
  • School Tools
  • Microsoft Word
  • Televox messaging
  • Bilingual (English/ Spanish)

LANGUAGES

Fluent in reading, speaking, and writing English and Spanish

Timeline

Administrative Support Assistant

Northwell Health Physician Partners
09.2024 - Current

Provisional Bilingual Typist Clerk

John W. Dodd Middle School
11.2022 - 09.2024

Dental Clerk

NuHealth Family Health Center Dental Department
12.2020 - 08.2021

Tax Assistant

MCP Services
01.2020 - 03.2020

Dental Clerk

Dr. Leonard Patella D.D.S.
01.2016 - 01.2018

Some College (No Degree) -

Nassau Community College

GED -

Uniondale High School