Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Veronica Melgar-Reyes

Katy,TX

Summary

Courteous, communicative professional with over 20 years of experience in various industries expanding through all position levels.

Starting from entry-level positions in manufacturing, retail, housing and personal care-giving, I have worked my way up by learning all the necessary skills and improving my output, performance and knowledge to be promoted to higher positions into management-level positions.

Detailed-oriented, team player individual with high ethical attitude.

Overview

15
15
years of professional experience

Work History

Senior Caregiver

Relda Finger Hoffer
01.2020 - 07.2023
  • Offered companionship and kindness to elderly patients.
  • Maintained clean, safe, and well-organized patient environment.
  • Supported daily hygiene needs of patient by assisting with bathing, dressing, dental care and all personal needs.
  • Administered medications following prescribed instructions to alleviate symptoms and discomfort, monitoring client reactions.
  • Cooked meals and assisted patient with eating while monitoring nutrition and health responses.
  • Monitored and maintained all household-related chores and living conditions.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Entertained, conversed, and performed any necessary activity to keep patient mentally healthy and alert.
  • Transported individual to events and activities.
  • Overnight and weekend 24hr shifts.

Community Assistant Manager

Ashford Communities
11.2016 - 12.2019
  • Provided leadership, guidance and support to various staff members.
  • Planned and arranged community events to promote services and engage with public.
  • Maintained and filed tenant delinquency accounts and coordinated collection procedures.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and any other necessary support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Kept accurate records of all resident and tenant correspondence.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Showed apartments to potential tenants and answered questions regarding community.
  • Escalated major issues to property manager for immediate remediation.
  • Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Inspected common areas for cleanliness and notified maintenance of overflowing trash.
  • Processed security deposit refunds.
  • Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
  • Collected and maintained careful records of rental history.

Leasing Associate

The Lynd Company
07.2012 - 03.2016
  • Greeted clients, showed apartments, and prepared leases.
  • Verified tenant incomes and other information before accepting lease applications.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Planned special events such as lotteries, dedications and project tours.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Distributed flyers to raise awareness of properties and attract more tenants.
  • Wrote and submitted reports to highlight developments and statistics of occupied properties.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Distributed and followed up on tenant renewal notices.
  • Responded to requests and scheduled appointments for property showings.

Department Manager

Walmart
02.2011 - 04.2012
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands according to seasons and market changes.
  • Kept communication with other department managers to maintain inventory order and transparency.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Created and enforced department policies, procedures and standards to establish productivity and quality.

Administrative Clerk

Abel Motors Inc
07.2008 - 01.2011
  • Entered data into system and updated customer contacts with information to keep records current.
  • Created and updated records and files to maintain document compliance.
  • Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
  • Input data and processed system change to generate accurate reports.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Customer credit reporting.
  • Vehicle title transfer.
  • Utilized office management software to record and track customer information.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.

Education

GED -

Houston Community Center
Houston, TX
2007

Skills

  • Care Plan Assessment
  • Behavior Redirection
  • Case Management
  • Compassionate Client Care
  • Meal Planning and Preparation
  • Medication Administration
  • Safety Behaviors
  • Household Tasks
  • Personal Hygiene Management
  • Client Protection
  • Customer Satisfaction
  • Company Guidelines
  • Records Management Systems
  • Social Networks
  • Problem Identification
  • Customer Service
  • Workload Management
  • Client Documentation

Languages

Spanish
Native or Bilingual

Timeline

Senior Caregiver

Relda Finger Hoffer
01.2020 - 07.2023

Community Assistant Manager

Ashford Communities
11.2016 - 12.2019

Leasing Associate

The Lynd Company
07.2012 - 03.2016

Department Manager

Walmart
02.2011 - 04.2012

Administrative Clerk

Abel Motors Inc
07.2008 - 01.2011

GED -

Houston Community Center

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Veronica Melgar-Reyes