Summary
Overview
Work History
Education
Skills
Timeline
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Veronica Melvin

Bon Wier ,Texas

Summary

Proven achiever with a solid production background and exceptional customer service skills, demonstrated at Sanderson Farms Processing Plant by exceeding production targets and enhancing customer satisfaction. Skilled in cash handling and customer complaint resolution, I bring a track record of improving efficiency and fostering client loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

14
14
years of professional experience

Work History

Production Line Worker

Sanderson Farms Processing Plant
09.2023 - 12.2023
  • Utilized strong problem-solving abilities to troubleshoot equipment issues quickly, minimizing disruptions to the production line while maintaining safety standards at all times.
  • Followed safety protocols to prevent accidents and injuries to self and colleagues.
  • Exceeded production targets consistently through focused attention on task completion without compromising quality assurance measures.
  • Achieved a high level of accuracy in assembling components, ensuring product consistency and customer satisfaction.

Appointment Setter

Airyana's Heating & Cooling Company
02.2022 - 02.2023
  • Answered phone calls and answered questions from potential customers.
  • Acted as first point of contact and set appointments for prospective clients.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Contributed to increased sales revenue by successfully securing meetings between potential clients and account executives.
  • Screened potential customers to determine interest and requirements for products and services of company.
  • Provided valuable feedback on marketing materials used during appointment setting efforts, leading to improved messaging clarity and resonance with target audience groups.

Line Assembler

Rich's Products
03.2021 - 12.2021
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Assisted quality assurance by inspecting items and removing defective parts.
  • Removed imperfections in component pieces and finished work.
  • Contributed to cost reduction efforts by accurately tracking inventory usage and minimizing waste during assembly processes.
  • Enhanced production efficiency by assembling components according to specifications and following standard procedures.

Server

Eltoro's Mexican Restaurant
01.2015 - 07.2015
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Beauty Advisor- Seasonal

Sephora Inside JCPenny
09.2014 - 12.2014
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
  • Addressed customer inquiries promptly and professionally, resolving issues efficiently while maintaining a courteous demeanor.
  • Developed comprehensive knowledge of various beauty brands'' offerings, enabling accurate suggestions based on specific requirements or preferences.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.

Cashier

Wendys Fast Food
04.2014 - 12.2014
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Cashier

McDonald's Fast Food Restaurant
01.2010 - 01.2011
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Education

Associate of Arts - Business Administration And Management

University of Phoenix
Phoenix, United States
09.2025

Skills

  • Production lines
  • Finishing work
  • Visual inspections
  • Production background
  • Customer Service
  • Cash Handling
  • Customer service excellence
  • Patience and Empathy
  • Customer Satisfaction
  • Customer Complaint Resolution
  • Patience and composure
  • Retail Merchandising
  • Cash handling expertise
  • Excellent computer skills
  • Phone Etiquette
  • Strong Work Ethic
  • Incident Management
  • Operating System Expertise

Timeline

Production Line Worker

Sanderson Farms Processing Plant
09.2023 - 12.2023

Appointment Setter

Airyana's Heating & Cooling Company
02.2022 - 02.2023

Line Assembler

Rich's Products
03.2021 - 12.2021

Server

Eltoro's Mexican Restaurant
01.2015 - 07.2015

Beauty Advisor- Seasonal

Sephora Inside JCPenny
09.2014 - 12.2014

Cashier

Wendys Fast Food
04.2014 - 12.2014

Cashier

McDonald's Fast Food Restaurant
01.2010 - 01.2011

Associate of Arts - Business Administration And Management

University of Phoenix

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Veronica Melvin