Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Veronica Mendez

Apopka,FL

Summary

Dedicated Certified Nursing Assistant with extensive experience at Kiva of Mount Dora, skilled in compassionate patient care and vital signs monitoring. Proven ability to enhance patient satisfaction through effective communication and emotional support, while ensuring adherence to medication administration protocols. Committed to promoting dignity and independence in all aspects of care.

Healthcare professional committed to delivering compassionate care and supporting patient needs. Proven ability to collaborate effectively with medical staff and adapt to dynamic healthcare environments. Reliable team player focused on achieving optimal patient outcomes through empathetic care and attention to detail.

Experienced healthcare professional prepared to contribute to patient care and support. Adept at maintaining high standards, ensuring patient comfort, and executing tasks efficiently. Strong focus on teamwork, adaptability, and achieving outcomes. Skilled in patient communication, basic medical procedures, and maintaining clean, safe environment. Reliable, flexible, and ready to meet changing needs.

Overview

22
22
years of professional experience
1
1
Certification

Work History

C.N.A /Certified Medication Technician

Kiva of Mount Dora
07.2023 - 05.2025
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
  • Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
  • Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
  • Contributed to successful discharge planning through coordination with social services and rehabilitation facilities.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Documented patient information and care activities in electronic health record.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.

Certified Nursing Assistant

Superior Medical Staffing
01.2023 - 07.2023
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
  • Assisted nurses with wound care procedures ensuring proper healing processes took place.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
  • Implemented infection control protocols, minimizing spread of illnesses among patients and staff.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Documented patient information and care activities in electronic health record.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.

Activity Supervisor

Colonial Lakes Health Care
02.2006 - 05.2022
  • Adapted programming content to accommodate diverse participant needs, including modifying activities for individuals with varying abilities or cultural backgrounds.
  • Established strong relationships with community organizations and vendors, expanding resources available to support activities.
  • Managed budgets and financial reporting for the department, maintaining fiscal responsibility and cost-effective strategies.
  • Monitored participant satisfaction through surveys and feedback mechanisms, making adjustments as necessary for continuous improvement of experiences offered.
  • Maintained detailed records on program attendance figures trends over time which informed future planning decisions based on evidence-based insights.
  • Coordinated, planned, developed and implemented activities designed to enrich lives of assisted living residents.
  • Maintained and ordered supplies for activities.
  • Prepared rooms, equipment and supplies and maintained clean activity area to foster welcoming environment and maximize participation.
  • Enhanced customer service based on feedback from guests.

Certified Nursing Assistant

Hospice of Lake & Sumter
10.2003 - 08.2005
  • Provided end-of-life care for patients while respecting their dignity and personal wishes, allowing them to pass comfortably.
  • Prevented bedsores and other complications by regularly repositioning patients and maintaining proper hygiene practices.
  • Assisted patients with activities of daily living such as bathing, dressing, grooming, and feeding while preserving their autonomy whenever possible.
  • Recognized individual cultural, religious, and spiritual beliefs when delivering care, creating a respectful and inclusive environment for patients and families.
  • Monitored vital signs and reported changes in patient condition to nursing staff, ensuring timely medical intervention when necessary.
  • Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
  • Enhanced quality of life for terminally ill patients by addressing their emotional, psychological, and spiritual needs.
  • Documented patient interactions accurately in electronic health records, ensuring thorough communication between all healthcare providers involved in the patient''s care.
  • Adapted care routines based on individual patient preferences, promoting a sense of control over their environment during end-of-life stages.
  • Demonstrated flexibility in scheduling availability by working evenings, weekends, holidays as needed to accommodate changing staffing requirements at various hospice facilities within the region.
  • Assisted in maintaining a safe and clean environment for hospice patients through diligent housekeeping tasks.
  • Supported grieving family members following a loved one''s passing by offering emotional support and connecting them with additional resources.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Contributed to the development of facility policies and procedures regarding hospice care delivery through active participation in staff meetings and discussions about best practices for end-of-life care provision.
  • Participated in ongoing professional development opportunities to stay current on best practices for providing hospice care, enhancing overall patient outcomes.
  • Utilized effective nonverbal communication strategies for patients who were unable or unwilling to speak about their experiences or emotions openly.
  • Managed symptoms effectively through appropriate administration of prescribed medications under nurse supervision.
  • Provided respite care for family caregivers, allowing them to rest and recharge while ensuring the continued well-being of their loved ones.
  • Improved patient comfort by providing compassionate and attentive care.
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Education

Medication Technician - Nursing

Elite Medical Academy Med-Tech & CNA Prep
Largo, FL
07-2023

Certificated Nursing Assistant - Nursing

Vo-Tech
Eustis, FL
12-1999

Skills

  • Time management
  • Patient care
  • Vital signs monitoring
  • Compassion and empathy
  • Bathing assistance
  • Feeding assistance
  • Basic life support
  • End-of-life care
  • Compassionate communication
  • Patient transfers
  • Complex Problem-solving
  • Clinical documentation
  • Medication administration

Certification

  • CNA - Certified Nurse Assistant
  • CMT - Certified Medication Technician
  • CPR AED Training - 7/25/2024-7/20/2026
  • Adult First Aid Training - 7/25/2024-7/20/2026

Languages

Spanish
Professional Working

Timeline

C.N.A /Certified Medication Technician

Kiva of Mount Dora
07.2023 - 05.2025

Certified Nursing Assistant

Superior Medical Staffing
01.2023 - 07.2023

Activity Supervisor

Colonial Lakes Health Care
02.2006 - 05.2022

Certified Nursing Assistant

Hospice of Lake & Sumter
10.2003 - 08.2005

Medication Technician - Nursing

Elite Medical Academy Med-Tech & CNA Prep

Certificated Nursing Assistant - Nursing

Vo-Tech

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