VERONICA MENDIETA
Ventnor City
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Human Resources Recruiter
Ocean Casino Resort
02.2023 - Current
- Monitored applicant pool and ensured feedback from hiring managers in a timely matter.
- Facilitated onboarding processes for new hires, fostering positive relationships from day one of employment.
- Interpreted federal and state employment laws.
- Recruited, coordinated, schedule and attended job fairs and college career fairs.
- Collaborated with hiring managers to define role requirements and improve job descriptions.
- Developed retention programs.
Human Resources Coordinator
Ocean Casino Resort
08.2022 - 02.2023
- Streamlined onboarding process to ensure compliance and enhance the new hire experience.
- Assisted in the planning & execution of jobs fairs and recruitment events to boost talent acquisition.
- Managed medical leave claims and collaborated with benefits partners.
- Provided guidance on HR policies to ensure compliance and best practices.
- Completed employee employment verifications.
- Reviewed human resources paperwork for accuracy and completeness.
Dual Rate Front Desk Shift Manager
Ocean Casino Resort
02.2021 - 08.2022
- Supervised front desk operations, ensuring seamless guest check-in and check-out processes.
- Trained and mentored new staff on customer service protocols and operational procedures.
- Managed scheduling for front desk team, optimizing coverage during peak hours.
- Resolved guest complaints quickly,effectively and tactfully.
Rooms Controller
Ocean Casino Resort
02.2019 - 02.2021
- Responsible for the efficient operation of the rooming process including arrangements such as the pre-blocking, pre-registration and final check-in of casino and VIP guests based upon time of arrival, special requests and play based value.
- Supervise daily operation of hotel front desk in absence of manager.
- Consulted with housekeeping and reservation departments to provide status updates on guest rooms.
- Responsible for posting charges and selling folios for individuals and groups as well as resolving due-outs and completing express check-outs.
- Handle customer's complaints/problem effectively, prompt and courteous manner.
- Confirm room rates and verified match to market codes and company expectations.
- Train new employees to Learning Management System (LMS).
- Maintain constant communication with other departments such as facilities, housekeeping, reservation, player development, butlers.
Dental Front Office Receptionist
Mainland Dental Associates
10.2018 - 06.2020
- Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
- Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
- Arranged documents for insurance claims.
- Gathered medical information, dental health history and vitals from patients.
- Maintained organized front desk area, ensuring a welcoming environment for visitors.
- Trained new reception staff on office protocols and customer service best practices.
- Developed patient follow-up procedures to enhance satisfaction and retention rates.
Dental Assistant
Mainland Dental Associates
10.2018 - 06.2020
- Assisted dentists during procedures, ensuring patient comfort and efficient workflow.
- Prepared examination rooms and sterilized instruments to maintain a safe environment.
- Managed patient records using digital systems, enhancing data accuracy and retrieval speed.
- Educated patients on oral hygiene practices and post-treatment care protocols.
Front Desk Agent
Ocean Casino Resort
10.2018 - 02.2019
- Scheduled cleanings and dental appointments for patients using appointment software.
- Maintained master calendar and scheduled new appointments based on provider availability.
- Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current. Prepared new patient files and updated existing records with new personal, insurance and medical information.
- Educated patients about post-operative and at-home care for optimal outcomes.
- Supported efficient patient flows by setting up and breaking down rooms, including cleaning surfaces and restocking supplies.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
- Stayed current on local attractions and special events to help guests with entertainment options.
- Explained and pointed out property details to guests, including dining areas, pool, spa and fitness center.
- Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
- Input customer data into reservation software and made immediate updates to reflect room changes.
Education
Bachelor of Science - Dentistry
National Autonomous University of Nicaragua
Managua,Nicaragua12-2016
Skills
- Quick learner
- Strong communication skills
- Efficient multitasking
- Team player attitude
- Reliability and punctuality
- Decision-making capacity
- Customer service
Languages
Spanish
Native or Bilingual
Timeline
Human Resources Recruiter
Ocean Casino Resort
02.2023 - Current
Human Resources Coordinator
Ocean Casino Resort
08.2022 - 02.2023
Dual Rate Front Desk Shift Manager
Ocean Casino Resort
02.2021 - 08.2022
Rooms Controller
Ocean Casino Resort
02.2019 - 02.2021
Dental Front Office Receptionist
Mainland Dental Associates
10.2018 - 06.2020
Dental Assistant
Mainland Dental Associates
10.2018 - 06.2020
Front Desk Agent
Ocean Casino Resort
10.2018 - 02.2019
Bachelor of Science - Dentistry
National Autonomous University of Nicaragua