Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Veronica Mendoza

Rio Hondo,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Data Entry Timekeeper

Apache Industrial Services
01.2023 - 11.2023
  • Completed data entry tasks with accuracy and efficiency.
  • Organized, sorted, and checked input data against original documents.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Sorted documents and maintained organized filing process.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Followed established procedures to enter and process data correctly.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Researched and resolved time discrepancies.
  • Processed payrolls on regular basis for more than [200] employees.
  • Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.

Insulation Inspector

Great Arrow Builders
03.2021 - 10.2022
  • Performed frequent visual inspections to root out tolerance and compliance issues.
  • Identified and helped resolve non-conforming product issues.
  • Supervised production workers to identify areas in need of improvement for high-quality production.
  • Kept detailed notes of product functionality, specifications and appearance using .
  • Provided general clerical support to office staff by copying and distributing documents and materials and maintaining filing systems.
  • Gathered and submitted observational information in addition to required data points.
  • Used computer software to store and retrieve data.

Insulation Foreman

Bechtel Corporation
04.2018 - 12.2020
  • Accomplished staff results by communicating job expectations and planning, monitoring and appraising job results.
  • Oversaw daily operations at site, keeping team production moving at optimal pace.
  • Directed projects according to schedule and quality demands.
  • Identified issues, analyzed information and provided solutions to problems.
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Increased customer satisfaction by resolving quality issues.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Eliminated downtime and maximized productivity by providing top project quality control.

Time Manager

Brand Energy Solutions
12.2015 - 02.2018
  • Initiated direct deposits and prepared manual checks for 500 employees.
  • Maintained payroll information by calculating, collecting and entering data.
  • Calculated salaries, rate changes, retroactive adjustments, overtime, bonus, vacation, termination and garnishments using microsoft word and microsoft office.
  • Researched and resolved time discrepancies.
  • Improved employee satisfaction by training other employees in correct payroll handling.
  • Updated employee files with new details such as changes in address or salary levels.
  • Responded to employee questions and requests for information in timely and knowledgeable fashion.
  • Independently maintained accuracy in transferring correct data from payroll spreadsheets into X Tool system.
  • Developed reports by compiling summaries for earnings, taxes, deductions, nontaxable wages, disability and leave.
  • Calculated payroll deductions by accurately using XTool and processed payroll to meet preset requirements.
  • Updated employee banking records when it was necessary.
  • Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
  • Managed payroll data entry and processing for 500 employees to comply with predetermined company guidelines.
  • Verified timekeeping records and handled any discrepancies with employees.
  • Processed new hire paperwork and documents.
  • Issued tax forms on annual basis.
  • Operated 10-key calculators, computers, fax machines, copy machines and other office equipment. to produce
  • Maintained employee privacy and protected payroll operations by keeping all information confidential.
  • Checked accrued hours against listed hours for leave time.
  • Processed payrolls on regular basis for more than 500 employees.
  • Maintained employee confidence and protected payroll operations by keeping information confidential.

Shop Hand

Apache Industrial Services
04.2015 - 11.2015
  • Supported current production needs by moving items between equipment and staging areas.
  • Maintained compliance with all safety procedures when operating equipment and tools.
  • Documented production information via daily system logs and discussed issues with management.
  • Supported machine operators in setup and operation of production equipment resulting in efficient runs.
  • Examined incoming materials and compared to documentation for accuracy and quality.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.

Customer Service Specialist

Loan Star Title Loans
03.2013 - 12.2014
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Responded to customer requests for products, services and company information.
  • Provided information regarding charge accounts and loyalty programs.
  • Answered constant flow of customer calls with minimal wait times.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Handled over 30 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services
  • Answered average of 30 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information

Education

GED -

Texas State Technical College - Harlingen
Harlingen, TX
01.2008

Skills

  • Blueprint understanding
  • Production expertise
  • Inspection protocols
  • Employee supervision
  • Recordkeeping
  • Visual inspections
  • Blueprint reading
  • Microsoft Excell and Word and Window office expert
  • Computer proficiency
  • Staff training and development

Languages

English
Spanish

Timeline

Data Entry Timekeeper

Apache Industrial Services
01.2023 - 11.2023

Insulation Inspector

Great Arrow Builders
03.2021 - 10.2022

Insulation Foreman

Bechtel Corporation
04.2018 - 12.2020

Time Manager

Brand Energy Solutions
12.2015 - 02.2018

Shop Hand

Apache Industrial Services
04.2015 - 11.2015

Customer Service Specialist

Loan Star Title Loans
03.2013 - 12.2014

GED -

Texas State Technical College - Harlingen

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Veronica Mendoza