Veronica Mendoza
Lancaster,CA
Summary
Dedicated mental health professional bringing background working with individuals suffering from substance abuse and behavioral disorders. Focused on client advocacy, prevention and education to reduce impacts and recurrence of serious issues. Collaborative with multidisciplinary teams to create solid support networks for client needs. Client-focused Drug Counsler with training and expertise to help individuals with mental, emotional and substance abuse problems. Excels in counseling, personalized support and crisis intervention.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Drug and Alcohol Counselor
Leona Valley Recovery
Leona Valley
11.2023 - Current
- Educated patients on detox and withdrawal, medications, addiction, recovery, coping skills, and community resources.
- Provided individual counseling and group therapy to clients with substance abuse issues.
- Educated clients about the risks associated with drug and alcohol use.
- Provided crisis intervention services when needed.
- Created educational materials regarding substance abuse awareness.
- Developed treatment plans in collaboration with the client, family members, and other professionals.
- Identified treatment goals based on individual diagnosis and history.
- Supported and counseled clients with drug and alcohol addiction.
- Developed aftercare plans for clients transitioning out of treatment programs.
- Referred clients to appropriate outside agencies when necessary.
- Maintained accurate records of client progress in the electronic medical record system.
Behavior Technician
Bellagio in the Desert
Lancaster
01.2023 - Current
- Applied proven strategies to positively affect client behaviors.
- Exercised confidentiality and discretion to maintain HIPAA requirements.
- Influenced patients' behavior with interaction, counseling or instruction.
- Educated patients on detox and withdrawal, medications, addiction, recovery, coping skills, and community resources.
- Provided individual counseling and group therapy to clients with substance abuse issues.
- Identified high risk situations that may lead to relapse or increased risk of harm due to substance use behaviors.
- Assisted clients in developing strategies to reduce or eliminate substance use behaviors.
- Provided referrals for additional resources such as medical care or housing assistance.
- Monitored progress through regular review of client records and administered standardized tests to measure outcomes of treatment plans.
- Ensured compliance with all applicable laws, regulations, ethical standards, confidentiality policies.
Behavior Technician
Lifehouse Recovery
Agua Dulce
12.2022 - 11.2023
- Applied proven strategies to positively affect client behaviors.
- Identified and addressed individual problems using clinical team recommendations and solutions.
- Collected and analyzed data and monitored progress and efficacy of individualized treatment plans.
- Exercised confidentiality and discretion to maintain HIPAA requirements.
- Cultivated relationships with fellow staff members to enhance team collaboration.
- Attended review, progress and clinical team meetings.
- Communicated with patients' family members to explain treatment process, answer questions and maintain relationships.
- Documented patients' activities and behaviors into EHR system for recordkeeping.
- Completed daily client rounds and tracked client movements.
Cashier
Ross Dress for Less
Palmdale
07.2020 - 10.2020
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
In-Home Caretaker
Self-employeed
Palmdale
02.2009 - 07.2017
- Administered medications as prescribed by physician following established protocols.
- Demonstrated strong organizational skills while managing multiple tasks simultaneously.
- Ensured safety of the client by implementing necessary precautions around the home environment.
- Monitored vital signs such as temperature, pulse rate, respiration rate, blood pressure.
- Supported clients who were physically disabled by providing assistance with mobility needs.
- Responded promptly to any medical emergencies that may arise.
Cook Shift Leader
Taco Bell
Littlerock, CA
06.2006 - 02.2008
- Resolved customer complaints in a timely manner.
- Enforced sanitation policies and procedures throughout the kitchen area.
- Created weekly schedules for kitchen staff according to restaurant needs.
- Ensured kitchen staff followed health and safety regulations.
- Monitored food preparation to ensure quality standards were met.
- Trained new cooks on proper food handling techniques.
Cashier
El Pollo Loco
Palmdale
01.2004 - 11.2005
- Kept drive-thru station well-stocked and organized to meet customer needs.
- Prepared drinks, ice cream and other special items to complete food orders.
- Worked nights, weekends, and holidays, and maintained calm, pleasant demeanor.
- Took orders, prepared foods and processed payments in full-service establishment.
- Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction.
Education
Drug Abuse Counseling
Los Angeles Institute For Drug And Alcohol
Carson, CASkills
- Clinical Documentation
- Life Skills Training
- Client Advocacy
- Individual Counseling
Affiliations
- I love being organized and having everything in order. IM a people person always willing to help others .
Certification
- Im CPR certified willing to learn and get more training in what i need to
Languages
English
Professional
Timeline
Drug and Alcohol Counselor
Leona Valley Recovery
11.2023 - Current
Behavior Technician
Bellagio in the Desert
01.2023 - Current
Behavior Technician
Lifehouse Recovery
12.2022 - 11.2023
Cashier
Ross Dress for Less
07.2020 - 10.2020
In-Home Caretaker
Self-employeed
02.2009 - 07.2017
Cook Shift Leader
Taco Bell
06.2006 - 02.2008
Cashier
El Pollo Loco
01.2004 - 11.2005
Drug Abuse Counseling
Los Angeles Institute For Drug And Alcohol
- Im CPR certified willing to learn and get more training in what i need to
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