Veronica Miller
Paterson
Summary
Experienced in customer service and well-versed in medical terminology. Responsible individual dedicated to delivering exceptional service. Passionate about work and highly motivated to excel. Consistently strive to provide the highest level of support and satisfaction to customers. Proficient in customer service and medical terminology, enabling effective communication with clients and understanding of their needs for a positive experience.
Overview
14
14
years of professional experience
Work History
Scheduler
Holy Name Medical Center
04.2024 - Current
- Managed heavy call volumes effectively, ensured proper document handling and verification processes
- Achieved high customer satisfaction by efficiently coordinating schedules
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Patient Access Registrar
Valley Health System
09.2022 - 03.2024
- Managed databases, processed information and completed department-specific tasks.
- Collected copays, verified insurance, and completed pre-registration tasks.
Bed Management Associate
ST JOSEPH'S HOSPITAL
11.2019 - 11.2022
- Coordinate and prioritize patient flow, register patients, answer department's telephone, scan consent forms into database, update department log sheets, bed reconciliation, effectively communicates with inter-departmental staff, call physicians for orders
Unit Clerk/Secretary
Hackensack University Medical Center at Pascack Valley
01.2019 - 02.2020
- Entered and retrieved patient data from the Hospital Information System (HIS) while maintaining a clean workspace.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Prepared admissions charts and scanned records.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records
- Directed inquiries appropriately by transferring calls as necessary to ensure effective communication.
Unit Representative
Atlantic Health System
05.2011 - 09.2018
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Operate office equipment and arrange for repairs.
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
- Make copies of correspondence or other printed material.
- Order and dispense supplies.
- Train and assist new staff.
- Prepare and maintain patient medical records or charts.
Education
High School Diploma -
Eastside High School
Paterson, NJ06.1987
Skills
- Customer Service
- English Language
- Writing
- Hospital Experience
- Medical Terminology
- Medical Office Experience
- HIPAA
- Medical Records
- Data entry
- EMR Systems
- Epic
- Clerical experience
- Front desk
- Computer skills
- Organizational skills
- Cash handling
- Active Listening
- Insurance Verification
- Time management
- Communication skills
Assessments
Medical receptionist skills, Proficient, 07/01/22, Managing physician schedules and maintaining accurate patient records. Full results: Proficient.
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Scheduler
Holy Name Medical Center
04.2024 - Current
Patient Access Registrar
Valley Health System
09.2022 - 03.2024
Bed Management Associate
ST JOSEPH'S HOSPITAL
11.2019 - 11.2022
Unit Clerk/Secretary
Hackensack University Medical Center at Pascack Valley
01.2019 - 02.2020
Unit Representative
Atlantic Health System
05.2011 - 09.2018
High School Diploma -
Eastside High School
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