Summary
Overview
Work History
Education
Skills
Extra
Timeline
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Veronica Miranda

Palm Beach Gardens,FL

Summary

Adept at training managers to improve employee relations, increase understanding of legal requirements and effectively motivate employees and strengthen relationships at all levels. Articulate, inspiring and hands-on leader with strengths in program management, process improvement and data analytics. Forward-thinking, results-driven and focused on facilitating relationships and collaboration between diverse employees and departments in order to accomplish common goals. Personable Employee Relations professional with solid background in talent acquisition, employee relations and performance management. Skilled in utilizing data and analytics to push strategic HR initiatives. Strong analytical skills and committed to implementing HR policies and procedures. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

15
15
years of professional experience

Work History

Lead HR Business Partner

Chromalloy
06.2023 - Current
  • Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals.
  • Managed full cycle of recruiting, hiring, and onboarding new employees.
  • Collaborated with leadership to assess and improve policies across board.
  • Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances, and other sensitive issues and prepared position statements for EEOC.
  • Advised executives on best practices for employee growth and productivity goals, consistently helping companies improve retention.
  • Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
  • Advised senior management on organizational development and change management initiatives.
  • Resolved understaffing issues, disputes, employee terminations, and disciplinary procedures.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Discovered and resolved complex employee issues that affected management and business decisions.
  • Fostered positive work environment through comprehensive employee relations program.
  • Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
  • Instructed senior leaders on appropriate employee corrective steps.
  • Distributed employee engagement surveys to identify areas of improvement.
  • Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
  • Devised hiring and recruitment policies for 3,000 employee company

Director of HR & Employee Relations

Paybotic INC
11.2021 - 08.2022
  • Head of Global HR Department of 3 reporting directly to CEO
  • Developed & present leadership training for executive team
  • Coach managers and executive on employee relations, labor laws, & conflict resolutions
  • Created D&I team to help drive culture
  • Developed and created employee handbook
  • Developed and coached managers in employee review process
  • Implemented and developed recruiting practices
  • Worked with people managers to develop talent strategies
  • Developed talent data analysis to coach managers and executive team on trends
  • Negotiated Benefits (8% increase) and conducted open enrollments for all employees
  • Managed 401K for all employees; main point of contact on fiduciary committee
  • Developed total rewards system,
  • Developed all HR process for disciplinary measures, onboarding, compensation, benefits, exits, and transitions
  • Provide leadership around culture assessment and development, introducing and managing organizational change and development initiative.
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Established departmental performance goals and provided feedback for underperforming areas.
  • Promoted employee welfare by maintaining proper protocols throughout investigations and disciplinary procedures
  • Facilitated communication and collaboration with employees and management to encourage teamwork and rapport
  • Managed conflict resolutions to encourage professional and positive relationships and peace and order
  • Implemented employee recognition and rewards systems to promote positive work environment
  • Monitored and enforced company policies and procedures to determine compliance with applicable laws and regulations
  • Developed comprehensive employee relations programs and initiatives to increase organizational engagement
  • Collaborated with HR team to establish useful implementation of employee relations programs and initiatives
  • Conducted thorough investigations of employee activities to identify and target operational and behavioral discrepancies
  • Organized and facilitated employee focus groups to gather feedback and insights
  • Instructed senior leaders on appropriate employee corrective steps
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams

HR Director/ Employee Relations Consultant

It’s All HR
01.2020 - Current
  • Establish and implement HR efforts that effectively communicate and support company's mission and strategic vision
  • Develop HR plans and strategies to support achievement of overall business operations objectives
  • Function as strategic business advisor to executive/senior management of each business unit regarding key organizational and management issues
  • Work with company's executive management team to establish sound plan of management succession that corresponds to strategy and objectives of company
  • Develop comprehensive strategic recruiting and retention plans to meet human capital needs of strategic goals
  • Develop and implement comprehensive compensation and benefits plans that are competitive and cost-effective
  • Provide overall leadership and guidance to HR function by overseeing talent acquisition, career development, succession planning, retention, training, leadership development, compensation and benefits
  • Develop talent acquisition strategies to build strong pipelines for future hiring needs
  • Promote inclusion in workplace and reinforce position as equal opportunity employer
  • Ensure hiring, onboarding and management procedures are effective for diverse groups
  • Lead employer branding efforts (like recruitment marketing)
  • Evaluate training and development programs
  • Analysis and prepare companies for Mergers or Acquisition.
  • Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
  • Directed hiring and onboarding programs for new employees.
  • Maintained human resources regulatory compliance with local, state and federal laws.
  • Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.
  • Provided updates on HR policy changes to employees to satisfy compliance and state laws.
  • Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.
  • Evaluated human resources structure and plan for continual improvement and offered individuals professional and personal growth opportunities.
  • Fostered cross-functional relationships to connect managers and employees and improve overall efficiency.
  • Wrote employee manual to cover company policies, disciplinary procedures, code of conduct and benefits information.
  • Processed employee claims involving performance issues and harassment.
  • Spearheaded shared governance and collaboration on employee relations, HR administration, collective bargaining agreements and related HR topics.
  • Conducted investigations and assisted with handling employee complaints involving Affirmative Action and EEOC to promote equitable workplace.
  • Designed robust compensation and benefits packages to attract top employees.
  • Established critical strategic partnerships with several private equity agencies to provide full HR services to portfolio companies.
  • Instructed senior leaders on appropriate employee corrective steps.
  • Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
  • Recruited top talent to maximize profitability.
  • Promoted employee welfare by maintaining proper protocols throughout investigations and disciplinary procedures
  • Managed conflict resolutions to encourage professional and positive relationships and peace and order
  • Monitored and enforced company policies and procedures to determine compliance with applicable laws and regulations
  • Collaborated with HR team to establish useful implementation of employee relations programs and initiatives
  • Conducted thorough investigations of employee activities to identify and target operational and behavioral discrepancies
  • Devised robust training programs to strengthen investigatory skills, legal understanding, and motivational strategies
  • Developed performance metrics and dashboard interfaces to keep track of internal benchmarking and progress against goals
  • Delivered team member services and customized employee programs focused on optimizing labor relations and communications
  • Advocated for staff members, helping to identify and resolve conflicts
  • Conducted performance reviews and provided feedback to managers on employee performance

Senior HR Business Partner

CYIENT Inc. Aerospace Engineering/ Technology Company
01.2018 - 01.2020
  • Serve as a key member of the Cyient’s North America HR Leadership Team reporting to the VP of HR North America, President North America, and SVP Global HR, & Director of HR for NAM
  • Provides day-to-day performance management guidance to senior management (e.g., coaching, counseling, career development, disciplinary actions)
  • Manage and resolves complex employee relations issues
  • Conducts effective, thorough, and objective investigations
  • Mergers and Acquisitions, lead HR function on expansion/acquisition of two mergers in 2019
  • Reduce attrition and improve engagement in all locations
  • On average engagement scores increased by 10%
  • Attrition reduced by 8% from April 2019 to April 2020
  • Orchestrated daily HR functions supporting 1700 employees, calculating FTE’s
  • Successfully partner with outside counsel to defend against wage and hours claims.
  • Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals.
  • Advised senior management on organizational development and change management initiatives.
  • Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
  • Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances, and other sensitive issues and prepared position statements for EEOC.
  • Integrated talent management process to include detailed analysis of potential talent gaps and development of career plans to identify and retain current talent and attract outside talent to business.
  • Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals
  • Advised senior management on organizational development and change management initiatives
  • Collaborated with leadership to assess and improve policies across board
  • Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement
  • Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances, and other sensitive issues and prepared position statements for EEOC
  • Resolved understaffing issues, disputes, employee terminations, and disciplinary procedures
  • Conducted employee surveys and interviews to evaluate employee engagement and job satisfaction levels
  • Facilitated team-building activities and initiatives, improving collaboration and engagement
  • Instructed senior leaders on appropriate employee corrective steps
  • Facilitated successful policy implementation and enforcement to maintain legal and operational compliance
  • Created and implemented forward-thinking initiatives to improve employee engagement
  • Discovered and resolved complex employee issues that affected management and business decisions
  • Recruited top talent to maximize profitability
  • Coordinated technical training and personal development classes for staff members

Human Resources Manager

LAMARK Media, Digital Media Company
01.2018 - 01.2018
  • Head of HR department, responsible for all HR process and procedures
  • Head of Talent and Acquisition working with managers on all open positions
  • Data reporting structure for CEO to show growth metrics, write Job positing, Job descriptions, and source candidates (full cycle recruiting)
  • Organize HR department to ensure compliance with all documents including but not limited to background checks (FCRA) and I-9 (DOL)
  • Conduct benefits negotiations with insurance brokers to obtain best rates for company in consideration of annual budget
  • Advising Managers on employee relations issues and facilitating employee consulting meetings, performance improvement plans, and terminations.
  • Maintained human resources regulatory compliance with local, state and federal laws.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
  • Motivated employees through special events, incentive programs, and constructive feedback.
  • Implemented performance reviews and motivational strategies to elevate HR team results.
  • Processed employee claims involving performance issues and harassment.
  • Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
  • Instructed senior leaders on appropriate employee corrective steps.
  • Discovered and resolved complex employee issues that affected management and business decisions.
  • Recruited top talent to maximize profitability.
  • Fostered positive work environment through comprehensive employee relations program.
  • Created and implemented forward-thinking initiatives to improve employee engagement.
  • Distributed employee engagement surveys to identify areas of improvement.
  • Maintained human resources regulatory compliance with local, state and federal laws
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards
  • Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions
  • Monitored and handled employee claims involving performance-based and harassment incidents
  • Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management
  • Implemented performance reviews and motivational strategies to elevate HR team results
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset
  • Organized and led staff orientation programs and training to promote collaboration
  • Used technologically relevant digital systems to manage payroll and benefits programs
  • Instructed senior leaders on appropriate employee corrective steps
  • Recruited top talent to maximize profitability
  • Fostered positive work environment through comprehensive employee relations program

Human Resources Specialist

Olympus Insurance Inc. Property and Casualty Insurance
01.2016 - 01.2018
  • Implemented new payroll system reducing company’s payroll cost by $500K in 10 years
  • Advising Leadership on employee relations issues while helping to facilitate employee counseling meetings, performance improvement plans, and terminations
  • Assist in benefits negotiations to ensure best possible benefit plans for company with consideration of company’s annual budget
  • Facilitate Open Enrollment meetings and process benefits for entire company, including auditing payroll records to ensure correct deduction are taken from each employee.
  • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
  • Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
  • Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
  • Managed payroll processing and benefits to compensate employees for service rendered.
  • Reviewed and screened applicant resumes to identify qualified candidates.
  • Resolved employee complaints and grievances successfully through mediation and collaboration.
  • Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
  • Conducted workplace compliance training to reduce liability risks and operate effectively.
  • Developed and implemented onboarding and orientation programs for new employees.
  • Administered employee benefits programs and assisted with open enrollment.
  • Created and delivered HR training sessions to staff, managers and executives.
  • Assisted with writing job postings and job descriptions for boards.
  • Advocated for staff members, helping to identify and resolve conflicts.

Senior Human Resource Manager

(F.I.R.E) Credit, Lead Generating - Sales Call Center
01.2009 - 01.2015
  • Head of HR operations with direct reports with 3 direct reports
  • Build culture and operations in HR for startup company
  • During my first year we were able to reduce turnover by 15% by adding new process in the recruiting and training programs
  • Work with leadership on growth metrics and strategic HR planning to keep engagement and low attrition
  • Successfully partner with outside counsel to defend against wage and hours claims and workmen’s compensation claims
  • Advising Managers on employee relations issues and facilitating employee consulting meetings, performance improvement plans, and terminations
  • Conduct benefits negotiations with brokers keeping to the companies one-million-dollar budget
  • Responsible for the overseeing payroll process for accuracy and financial audits
  • Create and facilitate performance evaluation cycles and introduced a quarterly system to help reduce attrition and increase employee engagement
  • Worked on strategic HR and companywide initiatives to help the company get prepared for acquisition.

Education

Master of Science - Employment Law, Employment Relations Law & HR Managerial Law

Nova Southeastern University Shepard Broad College of Law
Fort Lauderdale, FL
10.2020

Bachelor of Arts - Human Resource Management

Ashford University – Forbes School of Business
San Diego, CA
12.2017

Associate of Arts - Business

University of Phoenix
Tempe, AZ
03.2015

Skills

  • Leadership Coaching
  • Legal Compliance
  • Managing Employee Relations
  • Succession Planning
  • ADA/FMLA Compliance
  • Performance Management
  • Strategic Initiatives
  • Optimizing Performance
  • Policy Implementation & Handbook Development
  • Contract Negotiation
  • Human Capital Management
  • Corrective Action Planning
  • Confidential Document Control
  • Accident Investigations
  • Policy Improvement Recommendations
  • Relationship Building
  • Employee Relations Oversight
  • Bargaining Agreements
  • Employee Engagement Strategies
  • Performance Management Systems
  • ADP Workforce Now
  • Conflict Resolution
  • Leadership Training and Development

Extra

Bronze Award - Employee Center of Excellence - CYIENT (2019), Six Sigma Green Belt Courses (2022-2023), Workday, Worker Compensation, Project Management, Strategic HR Planning, ADP Workforce Now, Bamboo HR, Microsoft Teams, LinkedIn Boolean Search, SHRM, Society of Human Resources Management, SHRM-SPC (Expected 2023), SHRM local Palm Beach County, Employers Association of the Northeast, Golden Key International Honor Society (NOVA)

Timeline

Lead HR Business Partner

Chromalloy
06.2023 - Current

Director of HR & Employee Relations

Paybotic INC
11.2021 - 08.2022

HR Director/ Employee Relations Consultant

It’s All HR
01.2020 - Current

Senior HR Business Partner

CYIENT Inc. Aerospace Engineering/ Technology Company
01.2018 - 01.2020

Human Resources Manager

LAMARK Media, Digital Media Company
01.2018 - 01.2018

Human Resources Specialist

Olympus Insurance Inc. Property and Casualty Insurance
01.2016 - 01.2018

Senior Human Resource Manager

(F.I.R.E) Credit, Lead Generating - Sales Call Center
01.2009 - 01.2015

Master of Science - Employment Law, Employment Relations Law & HR Managerial Law

Nova Southeastern University Shepard Broad College of Law

Bachelor of Arts - Human Resource Management

Ashford University – Forbes School of Business

Associate of Arts - Business

University of Phoenix

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Veronica Miranda