Veronica Lyn Miranda

• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
• Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
• Sanitized, restocked, and organized exam rooms and medical equipment.

• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Contributed to a positive team environment through effective communication and collaboration with over 30 colleagues.
• Controlled line and crowds with quick, efficient service.
• Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

• Performed medical records management, including filing, organizing and scanning documents.
• Obtained client medical history, medication information, symptoms, and allergies.
• Improved patient experiences by efficiently managing approximately 20 appointments a day and maintaining organized medical records.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.

• Screening Patients for COVID-19
• Obtained client medical history, medication information, symptoms, and allergies
• Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
• Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
• Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
• Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
• Implemented patient education program on preventative care, enhancing community health awareness.

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