Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

VERONICA MIZELL

Forestville,MD

Summary

Proven Administrative Professional, adept in Office Administration and providing excellent customer service. Excelled in enhancing program effectiveness and compliance, evidenced by successful partnerships and event coordination. Skilled in Microsoft Office and New Innovations, showcasing a blend of technical proficiency and multitasking abilities to drive results and continuous improvement.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Program Coordinator II

MedStar Health
11.2022 - Current
  • Maintain detailed records of residency program residents data, ensuring compliance with internal policies and external regulations.
  • Provide great customer service to program residents, medical students, visitors, and associates through prompt response times and attentive assistance with inquiries or concerns.
  • Establish partnerships with internal departments and external hospitals expanding program reach and impact.
  • Organize and coordinate special events for the residency program such as onboarding new interns, and graduation ceremony for residents that have completed the program.
  • Coordinate projects for the residency program, to include logistics, catering, invitations, and budgeting.
  • Implement evaluation tools to measure program effectiveness, utilizing data for continuous improvement.
  • Monitor performance metrics to evaluate areas requiring intervention to make data-informed decisions that contribute to overall results.
  • Manage schedules for varied functions including residents, medical students, and providers of the residency program.
  • Assist with developing comprehensive training materials for quality program delivery for new interns in the residency program.
  • Oversee the redesign of the residency program's website.
  • Enforce program standards to maintain compliance with regulatory requirements.
  • Provide administrative support as needed.

Executive Administrative Assistant

BridgePoint Hospital Capitol Hill
08.2007 - 02.2022
  • Managed active appointment calendars for the CEO and other executives.
  • Collaborated with other support staff in synthesizing information for meetings, conference calls, and successful licensure surveys.
  • Prepared biennial and annual filings, including licensure compliance for domestic and foreign corporations.
  • Re-organized the company’s contracts on the intranet network for both long-term acute care hospitals and skilled nursing facilities for all access.
  • Managed the day-to-day operations of the office and maintained knowledge of applicable regulatory standards.
  • Handled administrative tasks such as email communications, confidential internal and external correspondences for executive review, expense reports, invoice reconciliation, and inventory of office supplies.
  • Served as the administrative liaison to the board of directors and compiled minutes for board meetings.

Education

Master of Science - Management

Strayer University
Washington, DC
03.2018

BBA - Business Administration

Strayer University
Washington, DC
03.2012

Skills

  • Office Administration
  • Scheduling proficiency
  • Attention to Detail
  • Customer service experience
  • Multitasking Abilities
  • New Innovations (web-based software application for Graduate Medical Education programs to centralize resident and program information)
  • Accreditation Council for Graduate Medical Education (Accreditation module system that monitors Graduate Medical Education programs)
  • Electronic Residency Application Service (database system that streamlines the residency application process for applicants)
  • PointClickCare (cloud-based healthcare software system for Skilled Nursing Facilities)
  • Microsoft Word, Excel, PowerPoint, Outlook, Zoom, Teams, Adobe Acrobat Pro DC

Certification

Notary Public of the State of Maryland

Commission expires March 30, 2026

Timeline

Program Coordinator II

MedStar Health
11.2022 - Current

Executive Administrative Assistant

BridgePoint Hospital Capitol Hill
08.2007 - 02.2022

Master of Science - Management

Strayer University

BBA - Business Administration

Strayer University

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VERONICA MIZELL