Veronica Johns
McKinney,TX
Summary
Highly accomplished records management professional with over a decade of experience in law enforcement and administrative roles, specializing in police records oversight, compliance with legal and regulatory standards, and operational process optimization. Proven track record of coordinating departmental records, managing document retention schedules, and supervising teams to ensure efficiency and accuracy in all records-related processes. Adept at responding to open records requests, subpoenas, and court orders with precision and professionalism. Skilled in maintaining public safety documentation, preparing analytical reports, and delivering comprehensive training programs to staff. Known for strong organizational skills, attention to detail, and ability to work effectively under pressure while maintaining confidentiality and legal compliance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Administrative Program Analyst
Louisiana Department of Education
Baton Rouge, LA
11.2023 - Current
- Conduct detailed analyses of departmental data to identify trends, inform decision-making, and improve operational efficiency
- Ensure accurate and timely submission of mandatory reports, including compliance-related documentation required by state agencies
- Develop and implement training programs for team members on data analysis tools, records management processes, and compliance requirements
- Collaborate with cross-functional teams to streamline workflows and optimize documentation processes
- Improved reporting accuracy by 20% through enhanced data validation protocols
- Reduced data discrepancies by implementing automated error-checking tools
Senior Administrative Manager
LAA Shoring
Metairie, LA
09.2008 - 02.2023
- Oversaw comprehensive records management activities, including document preparation, retrieval, and destruction, ensuring strict adherence to state and federal retention policies
- Supervised administrative staff, conducted performance evaluations, and provided training to improve team efficiency and compliance with organizational standards
- Processed time-sensitive documentation, including payroll records, background checks, and operational reports, ensuring accuracy and timeliness
- Managed financial transactions, including maintaining cash drawers, issuing receipts, and reconciling accounts, while ensuring compliance with internal financial policies
- Coordinated departmental schedules and ensured adequate staffing coverage to meet operational demands
- Designed and implemented a document tracking system that improved recordkeeping accuracy by 30%
- Spearheaded the development of training materials for staff, increasing procedural compliance by 25%
Communications Deputy
St. John the Baptist Parish Sheriff Office
, LA
01.2021 - 10.2021
- Directed the management and processing of law enforcement records, ensuring all documentation complied with state retention schedules and confidentiality requirements
- Processed and responded to subpoenas, open records requests, and court orders, providing accurate and timely information to authorized parties
- Appeared in court proceedings to testify regarding records accuracy and compliance with established protocols
- Coordinated the organization and destruction of records in accordance with legal retention policies, maintaining strict compliance with regulatory guidelines
- Trained new personnel on departmental policies, records management systems, and legal procedures to ensure consistency in operations
- Enhanced accuracy in records processing, reducing errors by 15% through staff training and process refinement
Communications Officer III
Louisiana State Police
Baton Rouge, LA
01.2016 - 10.2020
- Supervised and managed daily operations within the communications department, ensuring compliance with state and federal policies regarding data security and document handling
- Created and maintained records retention schedules, coordinating the secure destruction of outdated files in compliance with applicable laws
- Processed open records requests and responded to inquiries from the public, ensuring transparency while adhering to legal constraints
- Maintained accurate databases for criminal reports, incident documentation, and juvenile case records, ensuring data integrity and availability for law enforcement use
- Conducted training sessions for department personnel on records management best practices, operational protocols, and compliance requirements
- Reduced response times for records requests by 15% through process improvements and system updates
Education
Bachelor of Arts (B.A.) Candidate -
Grambling State University
12.2027
Associate in Arts (A.A.) -
Delgado Community College
New OrleansSkills
- Comprehensive Records Management
- Records Request Compliance
- Legal Document Processing
- Regulatory & Legal Adherence
- Police Records Oversight & Security
- Supervisory Leadership & Staff Training
- Records Retention Scheduling
- Data Analysis & Reporting
- Financial Transactions & Cash Drawer Management
- Office Operations & Administrative Support
- Stakeholder Communication & Inter-Agency Collaboration
- Advanced Software Utilization
- Microsoft Office Suite
- NCIC Database Systems
- Data Analytics Tools
- Document Retention & Compliance Systems
Certification
- Emergency Response Certification
- Leadership First Certification
- Decision Making & Problem Solving
- Basic Emergency Operations Center Functions
- National Incident Management
- Notary Public License (Achievable within six months of hire)
References
Available upon request.
Locations
- McKinney, TX
- Baton Rouge, LA
Achievementsandcontributions
- Designed and executed a comprehensive records management training program for new hires, improving procedural adherence by 25%.
- Successfully transitioned a department to a digital records system, reducing document retrieval times by 30% and enhancing data security.
- Played a pivotal role in interdepartmental coordination during audits, ensuring 100% compliance with regulatory requirements.
Timeline
Administrative Program Analyst
Louisiana Department of Education
11.2023 - Current
Communications Deputy
St. John the Baptist Parish Sheriff Office
01.2021 - 10.2021
Communications Officer III
Louisiana State Police
01.2016 - 10.2020
Senior Administrative Manager
LAA Shoring
09.2008 - 02.2023
Bachelor of Arts (B.A.) Candidate -
Grambling State University
Associate in Arts (A.A.) -
Delgado Community College
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