Veronica Mojica-Pastrana
Elmwood Park
Summary
Disciplined support staff member with 10+ years of experience performing outstanding transcription and recordkeeping. Committed to providing excellent in-person and telephone customer service. Strong work ethic and great administrative skills.
Overview
12
12
years of professional experience
Work History
Front Desk Orthodontics
Kreiner Dental
05.2022 - Current
- Improved cash flow management, ensuring prompt invoicing and collection procedures to minimize delinquencies.
- Reduced financial discrepancies by implementing stringent internal controls and audits to ensure accurate recordkeeping.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Enhanced patient experience by providing a welcoming and efficient front desk service.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
Assistant Manager
Cariloha
02.2019 - 03.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Sales Adviser Coach
H&M Hennes & Mauritz
05.2016 - 04.2019
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Increased overall sales revenue by developing and implementing effective corporate sales strategies.
- Provided excellent customer service to cultivate loyalty and satisfaction.
- Maintained cleanliness of stock rooms and warehouse spaces, ensuring adherence to company standards and creating an organized work environment.
- Skilled at working independently and collaboratively in a team environment.
Customer Service Representative
Xerox
07.2012 - 05.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts..
- Answered constant flow of customer calls with minimal wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Colegio Angel David
San Juan, Puerto Rico05.2011
Skills
- Document Management
- Initiative-taking
- Basic accounting
- Customer service focus
- Time Management
- Teamwork and Collaboration
- Attention to Detail
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Orthodontics
Kreiner Dental
05.2022 - Current
Assistant Manager
Cariloha
02.2019 - 03.2020
Sales Adviser Coach
H&M Hennes & Mauritz
05.2016 - 04.2019
Customer Service Representative
Xerox
07.2012 - 05.2016
High School Diploma -
Colegio Angel David
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