Veronica Monahan
Summary
Organized and dependable individual with over twenty years of customer service experience. Multi-tasking team player who prioritizes projects effectively to achieve project goals.
Overview
33
33
years of professional experience
Work History
Office Manager
Scale Gymnastics
03.2013 - 08.2015
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
Assistant Vice President of Operations
First Citizens Bank
01.2011 - 07.2012
- Fostered strong relationships with key clients, leading to repeat business
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Cultivated and strengthened lasting client relationships using strong dynamic communication skills.
- Assisted in recruiting, hiring and training of team members.
- Identified and qualified customer needs.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Assistant Vice President/Branch Manager
United Western Bank
03.2009 - Current
- Streamlined operational processes for improved efficiency and reduced errors.
- Facilitated regular meetings with team members to review progress, address challenges, and celebrate successes, driving continuous improvement in branch performance.
- Boosted customer satisfaction ratings by delivering exceptional service and resolving issues promptly.
- Complied with established internal controls and policies.
- Fostered a positive work environment, resulting in increased employee engagement and retention rates
New Accounts Representative
United Western Bank
11.2008 - 03.2009
- Enhanced customer satisfaction by efficiently opening new accounts and addressing client inquiries.
- Managed a high volume of daily transactions accurately, ensuring deadlines were met without sacrificing attention to detail or quality of work.
- Identified potential fraudulent activities through careful monitoring of account activity.
- Resolved customer issues promptly and professionally.
- Utilized strong communication skills to establish rapport with customers and provide exceptional service.
- Presented new and additional products and services to existing customers
- Approached prospective clients through cold calling and emails to meet sales targets.
- Assisted clients in selecting appropriate financial products based on their needs and goals.
- Streamlined the account opening process for faster service and improved client experience.
- Conducted regular follow-ups with clients after account openings to ensure continued satisfaction and address any questions or concerns they may have had.
- Maintained accurate records of all new account transactions.
Bank Sales Representative
Guaranty Bank
10.1999 - 11.2008
- Enhanced client satisfaction by addressing concerns promptly.
- Expanded customer base through cold calling, networking, and relationship building.
- Developed strong rapport with customers.
- Engaged in friendly conversation with customer to better uncover individual needs
- Achieved customer satisfaction by tailoring solutions to individual needs.
Retail Store Sales Manager
Gantos
06.1991 - 10.1999
- Led visual merchandising efforts to create appealing displays that showcased new products and promoted seasonal trends effectively.
- Reduced employee turnover rates with proactive initiatives, regular performance reviews.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained company's visual merchandise standards through general housekeeping.
Education
Bachelor of Science - Management
Adams State University
Alamosa, COHigh School Diploma -
Superior High School
Superior, AZSkills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Customer Relations
- Clear oral/written communication
Timeline
Office Manager
Scale Gymnastics
03.2013 - 08.2015
Assistant Vice President of Operations
First Citizens Bank
01.2011 - 07.2012
Assistant Vice President/Branch Manager
United Western Bank
03.2009 - Current
New Accounts Representative
United Western Bank
11.2008 - 03.2009
Bank Sales Representative
Guaranty Bank
10.1999 - 11.2008
Retail Store Sales Manager
Gantos
06.1991 - 10.1999
Bachelor of Science - Management
Adams State University
High School Diploma -
Superior High School
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