Summary
Overview
Work History
Education
Skills
Affiliations
Websites
Accomplishments
References
Timeline
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Veronica Monroy

Little Rock,AR

Summary

Highly motivated HR professional with three years of experience in case management, relationship building, and problem-solving. Looking to leverage analytical skills, attention to detail, and time management in the insurance industry.

Overview

7
7
years of professional experience

Work History

Leave Administrative Generalist

Maverick Transportation, LLC
Little Rock, AR
07.2022 - 03.2025
  • Administered FMLA, MLOA, and PLOA, ensuring that the organization remained in adherence to both federal and state regulations within an entity comprising 2,000 employees
  • Engaged in collaboration with healthcare professionals to gather critical information regarding the DOT return-to-work stipulations
  • Verified leave of absence was routinely updated in accordance with benefits, and collaborated with the benefits teams regarding disability claims for as many as 80 employees, all the while ensuring accuracy
  • Partnered with recruiting to confirm applicant compliance with DOT regulations and guidelines

Claims Examiner

Maverick Transportation LLC
Little Rock, AR
02.2022 - 07.2022
  • Completed a detailed investigation on each claim in a timely manner and fully documented the file with pertinent information
  • Collaborated with providers to determine eligibility of claims
  • Maintained consistent contact with involved parties to keep all informed of claim process

Team Member

Party City
Little Rock, AR
07.2021 - 11.2021
  • Helped patrons in locating merchandise and addressing inquiries pertaining to products and services.
  • Responsible for ensuring the timely fulfillment of balloon orders and online requests
  • Executed monetary transactions, managing customer exchanges, and arranging the rental of helium tanks

Shift Supervisor

Party City
Tallahassee, FL
09.2018 - 05.2021
  • Advanced from seasonal hire to interim assistant manager over the course of three years
  • As front-end coordinator, trained new hires on POS system and maintained balloon counter during peak hours
  • As shift supervisor, responsible for opening/closing store, maintaining payroll, running reports, interviewing, hiring, and training new employees
  • As assistant manager, managed store operations, received inventory, set planograms, and seasonal resets

Education

Bachelor of Science - Risk Management and Insurance & Finance

Florida State University
Tallahassee, FL

Associates of Arts - Business

Sante Fe College
Gainesville, FL

Skills

  • Adaptability
  • Case management
  • Investigation techniques
  • Attention to detail
  • Problem solving
  • Analytical skills
  • Communication
  • Financial Statement Analysis
  • Document management
  • Claims processing
  • Data analysis
  • Credit Analysis
  • Microsoft Excel

Affiliations

Gama Iota Sigma, 01/01/19, 12/01/19

Accomplishments

  • Dale Carnegie Course, 08/03/23
  • Handling Conflict: Employees Guide 08/01/23

References

References available upon request.

Timeline

Leave Administrative Generalist

Maverick Transportation, LLC
07.2022 - 03.2025

Claims Examiner

Maverick Transportation LLC
02.2022 - 07.2022

Team Member

Party City
07.2021 - 11.2021

Shift Supervisor

Party City
09.2018 - 05.2021

Bachelor of Science - Risk Management and Insurance & Finance

Florida State University

Associates of Arts - Business

Sante Fe College