Veronica Montane
North Miami,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Remarkable leading new employees and maximizing team performance.
Overview
7
7
years of professional experience
Work History
Legal Assistant
The Ticket Clinic - A Law Firm
Miami , FL
2021.10 - Current
- Ensured that all paperwork was properly filed according to established procedures.
- Greeted clients upon arrival at office and provided assistance as needed.
- Answered phones promptly while providing courteous customer service.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
- Conducted regular team meetings with customer service staff to discuss issues or changes in policies and procedures.
- Evaluated employee performance reviews based on specific criteria set forth by management.
- Developed policies and procedures for handling incoming calls, emails, complaints, returns, refunds.
- Implemented programs designed to increase employee engagement within the team.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.
- Updated databases with new information received from attorneys or clients.
Head Cashier /Flooring Specialist
The Home Depot
Miami , FL
2017.04 - 2021.05
- Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
- Identified opportunities for improving operational efficiency through process optimization initiatives.
- Reviewed financial reports on a weekly basis to ensure accuracy of store operations and compliance with company guidelines.
- Maintained records of daily transactions including sales receipts, cash received, discounts issued.
- Assisted customers by providing excellent customer service and resolving any issues that arose.
- Managed multiple projects simultaneously while maintaining high quality standards.
- Maintained records of customer orders including product details, delivery dates.
- Promote company's products and services.
- Maintained a clean and organized showroom, ensuring a pleasant shopping environment.
- Trained new employees on product knowledge, sales techniques, and customer service standards.
Education
High School Diploma -
William H. Turner Technical Arts High School
Miami, FL2018-06
Skills
- Client Relations
- Organizational Efficiency
- Relationship Building
- Administrative assistance
- POS systems operations
- Attention to Detail
- Public Speaking
- Written Communication
- Problem-Solving
- Calm Under Pressure
- Data Entry
- Organization and Time Management
- Planning
- Training & Development
- Critical Thinking
- Team Leadership
- Store opening and closing procedures
- Safety Procedures
- Employee performance evaluation
Languages
Spanish
Professional
English
Professional
References
References available upon request.
Timeline
Legal Assistant
The Ticket Clinic - A Law Firm
2021.10 - Current
Head Cashier /Flooring Specialist
The Home Depot
2017.04 - 2021.05
High School Diploma -
William H. Turner Technical Arts High School
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