Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Veronica Montane

North Miami,FL

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Remarkable leading new employees and maximizing team performance.

Overview

7
7
years of professional experience

Work History

Legal Assistant

The Ticket Clinic - A Law Firm
Miami, FL
10.2021 - Current
  • Ensured that all paperwork was properly filed according to established procedures.
  • Greeted clients upon arrival at office and provided assistance as needed.
  • Answered phones promptly while providing courteous customer service.
  • Assisted customers with product inquiries and resolving complaints promptly and professionally.
  • Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
  • Conducted regular team meetings with customer service staff to discuss issues or changes in policies and procedures.
  • Evaluated employee performance reviews based on specific criteria set forth by management.
  • Developed policies and procedures for handling incoming calls, emails, complaints, returns, refunds.
  • Implemented programs designed to increase employee engagement within the team.
  • Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
  • Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.
  • Updated databases with new information received from attorneys or clients.

Head Cashier /Flooring Specialist

The Home Depot
Miami, FL
04.2017 - 05.2021
  • Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
  • Identified opportunities for improving operational efficiency through process optimization initiatives.
  • Reviewed financial reports on a weekly basis to ensure accuracy of store operations and compliance with company guidelines.
  • Maintained records of daily transactions including sales receipts, cash received, discounts issued.
  • Assisted customers by providing excellent customer service and resolving any issues that arose.
  • Managed multiple projects simultaneously while maintaining high quality standards.
  • Maintained records of customer orders including product details, delivery dates.
  • Promote company's products and services.
  • Maintained a clean and organized showroom, ensuring a pleasant shopping environment.
  • Trained new employees on product knowledge, sales techniques, and customer service standards.

Education

High School Diploma -

William H. Turner Technical Arts High School
Miami, FL
06-2018

Skills

  • Client Relations
  • Organizational Efficiency
  • Relationship Building
  • Administrative assistance
  • POS systems operations
  • Attention to Detail
  • Public Speaking
  • Written Communication
  • Problem-Solving
  • Calm Under Pressure
  • Data Entry
  • Organization and Time Management
  • Planning
  • Training & Development
  • Critical Thinking
  • Team Leadership
  • Store opening and closing procedures
  • Safety Procedures
  • Employee performance evaluation

Languages

Spanish
Professional
English
Professional

References

References available upon request.

Timeline

Legal Assistant

The Ticket Clinic - A Law Firm
10.2021 - Current

Head Cashier /Flooring Specialist

The Home Depot
04.2017 - 05.2021

High School Diploma -

William H. Turner Technical Arts High School

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Veronica Montane