Summary
Overview
Work History
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Skills
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Veronica Montanez

Veronica Montanez

Learning And Development Specialist
Las Vegas,NV

Summary

Enthusiastic Learning and Development Specialist eager to contribute to team success through attention to detail, dedication, innovation and creativity with a clear understanding of adult learning principles, importance of company culture and customer service training. Ready to create a positive, engaging, and rewarding learning experience for an amazing company.

Overview

12
12
years of professional experience

Work History

Senior Corporate Trainer

Zappos.com
Las Vegas, NV
08.2010 - 11.2020
  • Trained and mentored all new team members hired to fulfill various roles.
  • Designed and oversaw new hire and culture training programs for onboarding operations.
  • Presented information and created content regarding the customer service philosophy, company core values, leadership principles, employee engagement and standard policy and procedures in an upbeat and engaging manner.
  • Created, planned, managed, facilitated and implemented company training courses in a live and virtual setting through online modules, interactive software, in person classes and online programs, assuring all new hires employees were set up for long-term excellence.
  • Implemented proper tracking in newly created databases of all student's attendance, scores and overall performance.
  • Responsible for recording and submitting payroll on behalf of all new employees while attending onboarding course.
  • Tasked with scheduling and coordinating 4 week training course with departmental presentations, leadership participation and HR support teams to create a memorable and seamless onboarding experience.
  • Facilitated customized customer service workshops for external clients' CSR and Leadership employees worldwide. Worked closely with client companies to ascertain information that needed to be discussed in presentation.

Customer Service Account Specialist

Seattle Fish Company Of New Mexico Inc.
Albuquerque, NM
01.2008 - 09.2009
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants while educating customers on promotions to enhance sales.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Helped attract new customers by building positive relationships with existing accounts and positive word of mouth.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills

Customer Service

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Quote

We cannot direct the wind, but we can adjust the sails.
Dolly Parton

Timeline

Senior Corporate Trainer

Zappos.com
08.2010 - 11.2020

Customer Service Account Specialist

Seattle Fish Company Of New Mexico Inc.
01.2008 - 09.2009

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Veronica MontanezLearning And Development Specialist