VERONICA MONTEROSSO
Boston,MA
Summary
Candidate for an MS in Human Factors and Information Design, bridging cognitive and usability research with practical design decisions to create intuitive, user-centered products. Senior UX/UI and Product Designer with 13+ years of experience across agency, nonprofit, and enterprise teams, including wealth management. Lead end-to-end design from research through prototyping and agile delivery, collaborating with product, engineering, compliance, and legal teams.
Overview
2
2
Languages
14
14
years of professional experience
Work History
Senior UX/UI Product Designer, Product Lab
Commonwealth Financial Network
Waltham, MA
05.2021 - Current
- Led product design for an internal advisor management platform, including dashboards, OKR tracking, and mobile views, plus 10+ screens and workflows across other advisor tools; took complex requirements to user flows, wireframes, and high-fidelity prototypes
- Led advisor-facing initiatives across 17+ teams (Compliance, Legal, Technology, Practice Management); facilitated workshops and presented tradeoffs to align stakeholders with executive-driven timelines
- Conducted user research and usability testing with advisors; findings informed dashboard feature additions and removals, enhancing clarity and guiding product direction
- Introduced AI-augmented workflows for concepting, research synthesis, and documentation: ~80% faster early concepting; usability synthesis cut from hours to under one
- Helped establish Commonwealth's first design system and governance; new reusable components cut intranet page builds from ~3 months to under 1 and increased consistency
- Redesigned and launched 50+ advisor intranet pages and tools in two years, improving task completion time and efficiency for advisors
- Reworked SharePoint architecture and navigation; consulted internal departments and advocated for UX/UI best practices
- Managed UX team project workflows in absence of dedicated PM: coordinated design workflows, sprint schedules, designers, requesters, and stakeholders while prioritizing concurrent projects
Senior Graphic & Web Designer
The Home For Little Wanderers
Boston, MA
06.2018 - 02.2021
- Managed graphic and web design for multi-program nonprofit, collaborating with Communications Director on strategy and execution
- Developed brand and content for new program website, launched on WordPress within tight timeline
- 100+ donor-facing print and digital materials (newsletters, annual reports, event collateral); managed vendor timelines
- Broadened responsibilities to include event photography, proofreading, and editing
- Massachusetts-based nonprofit providing child welfare, behavioral health, and educational services
Graphic and Web Designer
Mystic View Design
Chelsea, MA
01.2013 - 05.2018
- Established partnerships with 20+ corporate and nonprofit clients, guiding them from concept through production on branding, annual reports, and collateral
- 300+ print and digital pieces; built client websites in HTML, CSS, PHP, and WordPress
- Created and refined design concepts for clients including Franklin Street Properties and Harvard Law School, enhancing their brand identity and visual communication
- Boston-area graphic design agency serving corporate and nonprofit clients
Education
MS - Human Factors and Information Design
Bentley University
Waltham, MA05-2028
Certificate - Interaction Design and Analytics & UX Specialties
Nielsen Norman Group
Remote03-2022
Certificate - UX Design
General Assembly
Boston, MA01-2018
Certificate - Web Design
Rhode Island School of Design
Providence, RI06-2015
BA - Advertising (Communication Studies), Minor in Graphic Design
Suffolk University
Boston, MA05-2012
Skills
- UX / Product Design: Product Design, UX/UI Design, Interaction Design, Information Architecture, User Research, Usability Testing, Research Synthesis, Heuristic Evaluation, Journey Mapping, Wireframing, Prototyping, Design Systems, WCAG compliance, Visual Design, Design documentation, UX Writing
- Strategy & Collaboration: Stakeholder engagement, Cross-team collaboration, Facilitation skills, Requirements analysis, Agile, Scrum, Presentation skills, Design Leadership
- AI & Design Operations: Generative AI, AI design, AI Prototyping, Prompt Engineering, Claude, Figma AI, Automated workflows, Design optimization
- Design system governance
- Design Tools: Figma, FigJam, Sketch, Adobe XD, InVision, Adobe Creative Suite
- Web & Development: HTML, CSS, JavaScript, React, PHP, MySQL, WordPress, Content management, Confluence, Jira, Service Now
- Business Tools: SharePoint, Microsoft Office, Excel, PowerPoint, Keynote, Trello, Mailchimp
Languages
Spanish
Professional
Italian
Native/ Bilingual
Timeline
Senior UX/UI Product Designer, Product Lab
Commonwealth Financial Network
05.2021 - Current
Senior Graphic & Web Designer
The Home For Little Wanderers
06.2018 - 02.2021
Graphic and Web Designer
Mystic View Design
01.2013 - 05.2018
MS - Human Factors and Information Design
Bentley University
Certificate - Interaction Design and Analytics & UX Specialties
Nielsen Norman Group
Certificate - UX Design
General Assembly
Certificate - Web Design
Rhode Island School of Design
BA - Advertising (Communication Studies), Minor in Graphic Design
Suffolk University