Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Veronica Montoya

Phoenix,AZ

Summary

Accomplished HR Manager/Direct Care Worker with a proven track record at Just All About You, enhancing employee engagement and retention through strategic HR initiatives. Skilled in crisis intervention and First Aid/CPR, demonstrating exceptional leadership and interpersonal abilities. Expert in fostering a collaborative work environment, significantly improving patient care and staff proficiency.

Overview

8
8
years of professional experience

Work History

HR Manager/Direct Care Worker

Just All About You
Phoenix, AZ
07.2021 - Current
  • Developed and implemented HR strategies to improve employee engagement and retention.
  • Conducted recruitment process for new hires, including job postings, interviews and background checks.
  • Managed performance reviews, disciplinary actions and salary negotiations.
  • Created and maintained personnel records, such as hiring documents, benefits information and payroll data.
  • Collaborated with other departments to create a positive work environment that promotes collaboration among teams.
  • Reviewed applications for positions within the company according to pre-determined criteria.
  • Prepared and led new employee orientation to familiarize with company policies, procedures, culture and campus.
  • Recruited applicants for vacancies to fill open positions with qualified staff.
  • Communicated with supervisors to plan and review employee evaluations.
  • Handled sensitive employee and company information with highest level of confidentiality and discretion.
  • Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
  • Encouraged open communications, promoting positive and pro-employee work environment.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Administered prescribed medications on a timely basis following care plan instructions.
  • Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
  • Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Improved patient outlook and daily living through compassionate care.
  • Assisted with meal planning to meet nutritional plans.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Followed care plan and directions to administer medications.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Encouraged residents to participate in activities of daily living to enhance personal dignity.

Residential House Manager

Esteem Children Services
Phoenix, AZ
06.2016 - 06.2021
  • Established standards for cleanliness, hygiene, and orderliness throughout the house.
  • Oversaw the intake and discharge processes, which included filling out paperwork, for individuals.
  • Offered positive reinforcement and taught life skills regarding chores and cooking techniques.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Managed team of employees, daily progress reports and overall project planning.
  • Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.

Case Aide

We Care Homes
Phoenix, AZ
03.2019 - 07.2019
  • Maintained accurate records of client interactions in the agency database system.
  • Participated in community outreach activities to promote awareness of services offered by the organization.
  • Coordinated transportation for clients to medical appointments or court proceedings as needed.
  • Provided emotional support to clients dealing with difficult life circumstances or transitions.
  • Created reports summarizing outcomes of cases handled by the agency.
  • Developed professional working relationships with parents and children to help connect each with relevant services.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.

Education

High School Diploma -

Carl Hayden High School
Phoenix, AZ
05-1991

Some College (No Degree) - Human Services

University of Phoenix
Phoenix, AZ

Skills

  • Crisis intervention (Prevention/Support, CPI certified, Positive Behavioral Support)
  • First Aid/CPR certified
  • Level 1 Fingerprint Card issued
  • Article 9 certified
  • AZ Valid Drivers License

Languages

English
Professional
Spanish
Professional

Timeline

HR Manager/Direct Care Worker

Just All About You
07.2021 - Current

Case Aide

We Care Homes
03.2019 - 07.2019

Residential House Manager

Esteem Children Services
06.2016 - 06.2021

High School Diploma -

Carl Hayden High School

Some College (No Degree) - Human Services

University of Phoenix

Similar Profiles

CREATE PROFILE
Veronica Montoya