Veronica Moore
El Reno
Summary
Accomplished Retail Sales Manager offering in expertise in boosting performance momentum and exceeding sales quotas. Experience directing store operations for established Type retailers. Positive team manager with record of high employee retention rates. Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Qualified professional with highly goal-oriented nature and proficiency in meeting and exceeding established goals and objectives related to training, selling, education and client relations.
Overview
10
10
years of professional experience
Work History
Licensed Real Estate Agent
Oklahoma Real Estate
Oklahoma City
01.2024 - Current
- Developed marketing materials to promote listings across various platforms.
- Attended conferences and seminars regarding industry best practices and emerging trends in real estate.
- Cold called clients to obtain exclusives.
- Gathered, distributed and maintained materials for marketing plans.
Owner
Make Your Mark Digital Marketing LLC
El Reno
01.2023 - Current
- Developed digital marketing strategies for diverse client portfolios.
- Managed social media campaigns to enhance brand visibility and engagement.
- Collaborated with clients to understand their unique marketing needs.
- Created marketing campaigns to attract new customers.
- Hosted special events to boost brand awareness and increase community engagement.
Retail Sales Manger
ATT Mobility
Norman
11.2020 - 03.2023
- Managed day-to-day staffing and handled scheduling for all store employees.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Created employee schedules to align coverage with forecasted demands.
- Organized promotional events and interacted with community to increase sales volume.
- Trained team members in successful strategies to meet operational and sales targets.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Implemented systems and procedures to increase sales.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Built relationships with customers and community to establish long-term business growth.
Assistant Store Manager
AT&T Mobility
12.2019 - 11.2020
- Interacted well with customers to build connections and nurture relationships.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Created and maintained safe and secure work environments for employees.
Retail Sales Consultant
AT&T Mobility
12.2015 - 12.2019
- Implemented needs-assessment tools to identify demand for services and products.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Answered questions about store policies and addressed customer concerns.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Determined solutions for clients promptly and professionally.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
Customer Greeter
Sprint
10.2015 - 12.2015
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Retained knowledge of promotions, products and services for informative customer advice.
- Contributed to event marketing, sales and brand promotion.
- Developed and maintained strong working relationships with professionals within assigned territory.
Server Manager
Willie's Grill & Icehouse
04.2015 - 10.2015
- Liaised between servers and upper management to address issues and manage challenges.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Skills
- Recruiting and Hiring
- Sales Expertise
- Partner Collaboration
- Constructive Feedback
- Customer Loyalty
- Shrink Reduction
- Sales Records Management
- Digital marketing
- Social media management
- Marketing strategy
- Sales analysis
- Communication skills
Timeline
Licensed Real Estate Agent
Oklahoma Real Estate
01.2024 - Current
Owner
Make Your Mark Digital Marketing LLC
01.2023 - Current
Retail Sales Manger
ATT Mobility
11.2020 - 03.2023
Assistant Store Manager
AT&T Mobility
12.2019 - 11.2020
Retail Sales Consultant
AT&T Mobility
12.2015 - 12.2019
Customer Greeter
Sprint
10.2015 - 12.2015
Server Manager
Willie's Grill & Icehouse
04.2015 - 10.2015
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